About the Role
As the first Senior Program Manager in GoFood, you will play a critical role in driving operational rigor, in order to grow the team from its inception stages to stable execution. You will be responsible for designing and overseeing the implementation of processes and systems that can be easily scaled. It will be your responsibility to drive collaboration between all parties involved in order to prioritize, schedule and deliver on time.
About the Team
Our team is a key part of the success of Gojek and will be pivotal in contributing to the growth of the company in the future. GoFood is now the largest food delivery company in the world (outside the China market) and lists more than 400k restaurants in over 80 cities across Indonesia, Thailand, and Vietnam.
GoFood is a three-way marketplace: Consumers, Drivers, and Restaurants. We are tasked with building a cross-functional team with multiple stakeholders, including Merchants, Marketplace, GoFood, Sales, and Operations — all of whom own the Trust and Reliability charter for GoFood.
Over the next four quarters, a key focus area for GoFood is improving the customer journey by improving platform reliability and providing our consumers with a predictable and hassle-free ordering experience. Ensuring that we are set up for success with proper playbooks and processes that will allow for better efficiency, product quality and delivery speed.