Senior Program Manager, GoFood

Go Jek (Jakarta JK, Indonesia) 9 days ago
About the Role

As the first Senior Program Manager in GoFood, you will play a critical role in driving operational rigor, in order to grow the team from its inception stages to stable execution. You will be responsible for designing and overseeing the implementation of processes and systems that can be easily scaled. It will be your responsibility to drive collaboration between all parties involved in order to prioritize, schedule and deliver on time.

What You Will Do

  • Manage, execute and track objectives against key results
  • Use data-driven recommendation tools for technological innovation, constant development, and evolvement of the program
  • Ensure successful execution of programs at the ground level by building the required organization, aligning stakeholders across teams and driving the resourcing, budgeting & process management
  • Provide visibility into status, health & resourcing to your partners across multiple programs being run
  • Identify and predict blockers, conflicts, and risks to projects across multiple teams and seek solutions to eliminate them
  • Develop strong relationships across stakeholders to comprehend their goals and priorities. Work with these stakeholders to help them convert these goals into reality

What You Will Need

  • Should have at least 9 years of experience in Program Management
  • Demonstrable track record of managing large-scale and complex rollouts end to end
  • Deep knowledge of agile development practices and its inherent challenges
  • Excellent written & verbal communication skills focused on improving collaboration, knowledge and information exchange across all stakeholders
  • Prior experience in managing and mentoring direct reports
About the Team
Our team is a key part of the success of Gojek and will be pivotal in contributing to the growth of the company in the future. GoFood is now the largest food delivery company in the world (outside the China market) and lists more than 400k restaurants in over 80 cities across Indonesia, Thailand, and Vietnam.
GoFood is a three-way marketplace: Consumers, Drivers, and Restaurants. We are tasked with building a cross-functional team with multiple stakeholders, including Merchants, Marketplace, GoFood, Sales, and Operations — all of whom own the Trust and Reliability charter for GoFood.
Over the next four quarters, a key focus area for GoFood is improving the customer journey by improving platform reliability and providing our consumers with a predictable and hassle-free ordering experience. Ensuring that we are set up for success with proper playbooks and processes that will allow for better efficiency, product quality and delivery speed.

Senior Program Manager, GoFood

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