Senior Program Manager

Bell (Montreal QC, Canada) 18 hours ago

Req Id: 273960 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team. 

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

Bell Business Markets is Canada's leading provider of information and communications technology (ICT) solutions. With unrivalled business sophistication, Bell designs, builds and operates the critical infrastructures that power many of the largest networked organizations, in Canada and around the globe. Our professional services cover all ICT needs, Data centre solutions, including managed hosting, virtual data centre and co-location, Cloud computing, Network (voice, data, wireless, video), Security, Unified communications, Managed services and Customer experience.

The Project Delivery team is looking for an experienced and energetic Senior Program Manager to lead complex, large-scale projects and programs.

Job Duties/Accountabilities:
The Senior Program Manager reports directly to the Senior Manager, Program Management and has overall accountability for the end to end management and delivery of supervised projects and programs. The Senior Program Manager also acts as a coach and a guide to project managers within the programs they are managing.

Detailed Accountabilities include:

  • Lead highly visible projects/programs across functional groups within Bell Business Markets and across BCE business units
  • Provide leadership to large Enterprise programs and be the main interface to the client senior executives and Bell executives
  • Responsible for decisions on Risk Management, Quality Management, and Project Governance
  • Provide strategies to address project complexities and guide Project Management decisions during the implementation phases
  • Implement strategies for Scope Management to Contract and Client Business Objectives
  • Manage/Track/Ensure progress against Project Management team objectives
  • Manage relationships with other key stakeholders, i.e. Contract Delivery Management (CDM), Sales, Executives, etc. from a project perspective
  • Identify project issues when they arise and lead issues to resolution where required
  • Communicate regularly with Director on status of business and key weekly priorities
  • Assists Sales with pre-sales efforts including the preparation of Statements of Work, proposals, contracts, estimates, requirements analysis, technical audits and client relationship management
  • Provide coaching support to staff on projects where required, including leading escalations
  • Facilitate monthly team meetings and project reviews with staff
  • Collaborate with team on District Business Plan strategies and execution

Critical Qualifications/Competencies:

  • Must have 8+ years of experience in a senior project/program management role
  • Advanced Project Management experience and skills with demonstrated results
  • Strong knowledge of the breadth of IT solutions in enterprise environments, their design, implementation, maintenance and operations
  • Experience in driving processes and implementation improvements in sizeable environments; managing both internal operations and third party vendors and partners with a track record of tight delivery around service levels and cost metrics
  • Experience in introducing an Agile practice into an organization
  • Experience managing financials and tight timelines (full P&L, budgets, timelines, project milestones)
  • Must be a clear, open and effective communicator with strong facilitation and conflict resolution skills and the ability to lead a large group of diverse stakeholders through decision-making processes
  • Self-starter with demonstrated initiative, enthusiasm & energy
  • Excellent interpersonal, relationship building and leadership skills
  • Strong team player with ability to work effectively in and to foster a collaborative environment
  • Demonstrated Coaching/Mentoring experience and skills
  • Solid management experience with track record of working effectively in direct and virtual teams
  • Excellent problem solver and strategic thinker with the ability to work with ambiguity
  • Excellent analytical, presentation and communication skills (clear, concise verbal and written skills)
  • Flexible to work under pressure with the ability to manage in a fast paced, deadline driven environment
  • Solid business acumen (a solid foundation/knowledge of business practices, processes, etc.)
  • University Degree, PMP or equivalent business experience
  • ISO standard knowledge is an asset
  • Proficient in MS Project, Word, Excel and PowerPoint

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Ottawa || Canada : Quebec : Montreal || Canada : Quebec : Quebec City || Canada : Quebec : Verdun 
Application Deadline: 05/03/2021 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.

Senior Program Manager

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