Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - Caring - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
At Boston Scientific, you will have the opportunity to put your expertise into practice by delivering breakthrough services and solutions that create value for patients, customers and employee. You will be part of an agile and high performing team committed to advance science for life. That’s why we say that a career with Boston Scientific is more than just a job, it’s personal.
About the role: Integrate business (product launches, acquisitions, services and processes) into the existing EMEA Customer Care/OTC organisation in a customer centric, cost-efficient, quality focussed & timely way.
Your Responsibilities will include: Use your expertise in the OTC and Customer Care environment to support and or/manage New Business Integration projects (new product launches and/or acquisitions) into the EMEA Customer Care/OTC organization for direct and distributor business:
Have in depth knowledge of OTC processes in order to seamlessly transfer external Customer Care business activities into our current BSC Customer Care model.
Using your experience of Customer Care and OTC activities, estimate project levels of effort & resource requirements by using standard estimating techniques & tools and working with stakeholders to understand scope
Prepare project plans and schedules by using project management tools
Using a predefined model, manage and/or direct project execution by assigning tasks, tracking project schedules, identifying risks, and developing and executing contingency plans
Assure project quality by using standard development methodologies
Communicate project status by preparing standard status reports, and by participating in departmental and customer care project status update meetings
Resolve project issues by working with team members, project stakeholders, and others as appropriate.
Provide high quality training for the EMEA Customer Care organization on any bespoke processes introduced due to the Business Integration.
Owns, maintains and develops the integration impact metrics file to ensure accurate data on workload, headcount & costs
Develop, map and implement new CC process as required to support new business integrations and launches
Actively work on and/or coordinate Customer Pricing and Customer Mapping activities and other associated SAP activities (e.g. Pop ups, Item Proposal creation) for direct and distributor customers for New Business Integrations
Coordinates EMEA customer care integration UAT requirements
Owns, maintains and develops the Customer Care standard New Business Integration playbook to ensure smooth transition of new business into the EMEA/Global Customer Care portfolio
Owns, maintains and develops new Business Integration stabilization and performance metrics and dashboard
Identify, Document and capture all Value Improvement Programs (VIP’s) related to projects in VIP system and collaborate with Finance and CC CI Team to ensure awareness around VIP's
Provide input to and actively support delivery of the Customer Care New Business communication forum.
Collaborate with key stakeholders throughout the EMEA Organisation
Collaborate with employees of the integrated business to ensure a smooth transition to BSC processes
Travel where required and when reasonable to do so, to new business sites and / or 3PL's associated with the new business
Liaise/Consult with internal project groups by sharing project management knowledge and participate in external forums to keep current with industry best practices in project management
Special Assignment: Manage other projects assigned by Customer Care senior management.
What are we looking for in you? Required Skills:
First and foremost, extensive OTC knowledge
Design & implement procedures and processes
Change management and building cross-functional relationships
Problem solving & insight generation skills
Strong communication skills with employees and BUs at all levels
Customer focus and ability to gather voice of customer
Time and task management
Analytical skills and structured thinking
Understanding of business processes, incl. OTC process
Advanced use of Microsoft Office (Excel, Word, PowerPoint)
Working knowledge of SAP/S4Hana
Lean & Continuous Improvement methodologies
Experience with integrating acquisitions and product launches into the Customer Care discipline is a pre.
Sense of urgency to complete projects
Continuous improvement mindset
Able to organise and prioritise tasks well and work to tight deadlines without close supervision
Creative and resourceful in the ability to find information from a variety of sources and in developing routes to solution
Willing and able to travel as required
What we can offer to you:
Working at a company with a great purpose
Possibility of working from home
Working in an international environment
Attractive benefits package
Inspirational colleagues & culture
Requisition ID: 484162
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.
Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.