Immediately Required Quality Analyst/ Senior Quality Analyst - Mumbai

Alankit Group (Mumbai, MH, India) 8 days ago

Job Description


  • Identify gaps and provide feedback & refresher sessions to agents to improve call quality
  • Create audit reports and release weekly/monthly dashboards
  • Organize Call Calibration Sessions
  • Observe defects and correct on real time basis
  • Must be able to plan & execute audits in accordance with the specified job requirements
  • Must be able to escalate non-compliance with respective business unit head and share corrective action plan
  • Identify training need indicators and work closely with trainers
  • Act as a mentor for new hires and support them on floor as required


Required Candidate profile:-

  • Minimum two years experience as a Quality Auditor
  • Good Communication skill
  • Proficiency in defect analysis and excel skills
  • Minimum Graduate


Linguistic Proficiency:

  • Marathi Language is must


Note:

Interested candidates can share their resume on monalit@alankit.com also can call or whatsapp your resume @ 7290012329.

Salary: Not Disclosed by Recruiter

Industry:Banking / Financial Services / Broking

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Key Skills

Quality AuditTrainingCall QualityAction PlanFeedbackQuality AnalysisCorrective ActionDefect Analysis

Education-

UG:Any Graduate - Any Specialization

PG:

Doctorate:

Immediately Required Quality Analyst/ Senior Quality Analyst - Mumbai

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