Sales Consultant

We are looking for a high-performing Enterprise Sales Consultant (Pre-sales) to accelerate our growth in EMEA. The successful candidate is someone who can partner with our Account Executives to understand and discover what is at the heart of a customers need, and deliver innovative solutions and compelling demonstrations based on the LivePerson platform.

Who is LivePerson?

We’re the company who invented live chat for brands and didn’t stop there... Everything we do is conversational: we continue to innovate and we are redefining how brands and consumers engage through messaging, automation and AI. We lead the Conversational Commerce market, and our 18,000 customers include Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global. Our teams and technology help them create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.

We enable the biggest brands out there to truly connect to their consumers in more meaningful ways across the globe, with companies like HSBC, Orange, Virgin Atlantic, RBS and Liberty Global. Our teams and technology help them create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers on leading channels like Apple Business Chat, WhatsApp, Instagram and more.

Why you'll love working here?

We’re the kind of company who’s invested in an entire department to ensure we are innovating our approach to work/life balance and diversity should look in our new post-covid world, and we operate all around the world with strong guiding tenets and principles.

We thrive if you thrive, so looking after our culture, our people and our customers is at the heart of what we do: we start from the intent, we help each other and we deliver exceptional outcomes.

Working at LivePerson offers opportunities to push your own limits and grow: we embrace invention and experimentation; alongside giving you the option to be a part of something bigger, we have WomenInTech groups, mentorship programmes and LivePerson is a proud founding member of EqualAI®, a nonprofit organization and movement focused on reducing unconscious bias in the development and use of artificial intelligence.

That’s just what we do, and we’re passionate about what we deliver for our customers:

The best and most mature (and most innovative if you review the awards we are getting!) conversational and automation solution, allowing brands to use cutting edge Enterprise grade platform to connect to their consumers in a meaningful and AI driven way.

Key Responsibilities:

• Providing pre-sales expertise to support the sales team in winning new business, and upselling existing business/renewal opportunities.
• Successfully create, present and deliver exceptional meetings, presentations, workshops, seminars and events.
• Liaising with the LivePerson Global Product & Technology team on enhancements and future directions for LivePerson solutions.
• Deeply involved with the bid team in supporting the RFx process with prospective and existing customers.
• Developing and communicating Business, Technical, and Solution value propositions around the LivePerson solutions.
• Understand customer requirements and articulate how the LivePerson platform can deliver on the stakeholder business objectives and goals.
• Support the construction of sound ROI models and business cases to demonstrate the potential value and return for customers in deploying the LivePerson solution.
• Monitoring and communicating competitive activity and LivePerson’s USP’s and differentiators.
• Educating and training the Sales Team/Partners on the LivePerson platform and solutions.
• Describe LivePerson solution implementation and performance management service offerings and their relevance to customer needs.

Who You Are & What Makes You Qualified

• You have 4+ years' experience working with Enterprise brands in a solution or pre-sales role.
• You have a solid technical background: you have a good grasp of security/technical and solutions architecture and integration technologies.
• You have the ability to translate technical concepts and jargon into language that all business stakeholders can understand.
• You have experience of working with Digital/Web/Mobile, CXM, CRM, eCommerce, Contact Centre platforms.
• You can communicate with all levels of seniority, from your call centre manager to C-level execs.
• You understand a number of industries and their contact & customer experience strategies.
• You have critical thinking skills: you’re able to solutionise and consult.
• You have an untapped curiosity
• You surprise and delight: customers will love to hear you selling LivePerson, with depth and credibility.
• You bring energy, focus and enthusiasm to your team and your work ethic.
• You thrive in an environment where you can flex and expand your creative, technical and consultative skills.
• You’re a dependable, articulate member of the team with persuasive ability, and an excellent interpersonal manner.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.