Senior Sales Manager - Group %26 Events

Kempinski (Jakarta JK, Indonesia) 1 day ago

Senior Sales Manager Groups and Events is responsible in comprehensive consultation and mentoring of the Group & Event organizations under consideration of the client’s detailed needs & expectations with the goal to ensure optimal utilization and selling of the hotel’s conference & sleeping rooms and revenue maximization in compliance with Kempinski standards. The consolidation and advancement of the hotels market position is guaranteed by setting and meeting new standards in response and follow up time and focusing on the conversion of the enquiries to definite bookings.


HOTEL INDONESIA KEMPINSKI JAKARTA



Hotel Indonesia Kempinski Jakarta is located next to the iconic Bundaran HI (Hotel Indonesia Roundabout) fountain at the heart of the city’s main shopping, business and lifestyle district. Its 289 rooms and suites offer grand views of Jakarta city, and the hotel boasts an array of amenities that caters to conventions and weddings as well as a broad collection of restaurants and bars. Integrated with the Grand Indonesia Shopping Town, Hotel Indonesia Kempinski Jakarta also offers unmatched convenience for all its guests.



Key Responsibilities:



  • Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by their direct supervisor.

  • Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.

  • Apply the Kempinski MICE SOP’s from group enquiry to contracting.

  • Ensure the ideal and most effective utilization of the meeting and conference rooms.

  • Carry out site inspections with potential MICE clients in coordination with the Field Sales department.

  • Realize up sell possibilities to meet and surpass Group & Event budget goals.

  • Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.

  • Create activities to ensure ongoing maintenance of bookings.

  • Generate proper proposals and contracts.

  • Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.

  • Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection.

  • Ensure a proper handover of the converted business to the Event Manager / Group & Event Coordinator with all relevant information forwarded.

  • Introduction of the Event Manager / Group & Event Coordinator to the client.

  • Conduct exit interview with important customer after their event – asking for future business.

  • Cross-sell to other hotels within the Kempinski Group (and GHA).

  • Conduct regular competition checks.

  • Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.

  • Proper maintenance of LOS/CAN and UNC business.

  • Further administrative tasks and other possible assigned duties.

  • Performs any other duties as assigned to them by management.




Desired Skills & Qualifications:



  • Diploma or Bachelor degree in Hospitality Management or related field

  • Min. 3 years’ experience in the hotel industry and in the Groups & Events Sales area (preferably in 5 star hotel)

  • Excellent in English, both oral and written

  • Computer literacy – Ms. Office, Micros Fidelio Opera and Sales & Catering



About Kempinski


Created in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Kempinski’s rich heritage of impeccable personal service and superb hospitality is complemented by the exclusivity and individuality of its properties. Kempinski now manages a portfolio of 76 five-star hotels and residences in 31 countries and continues to add new properties in Europe, the Middle East, Africa, Asia and the Americas. Each one reflects the strength and success of the Kempinski brand without losing sight of its heritage. The portfolio comprises historic landmark properties, award-winning urban lifestyle hotels, outstanding resorts and prestigious residences. Each one is imbued with the quality guests have come to expect from Kempinski while embracing the cultural traditions of its location. Kempinski is a founding member of the Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands.



Organization: Hotel Indonesia Kempinski Jakarta


Primary Location: Indonesia-Jakarta


Job Type: Regular


Job Level: Manager/Senior Specialist


Schedule: Full-time


Shift: Day Job


Job Posting: Jul 21, 2021


Unposting Date: Ongoing


Senior Sales Manager - Group %26 Events

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