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Senior SOE Engineer

Fujitsu
Sydney, NSW
42 days ago: Fujitsu

Job Description

Are you inspired by the power of digital? Are you prepared to be challenged and empowered? At Fujitsu we pride ourselves on having local touch, global reach, strong capabilities and most importantly empowered people. We are a supplier of choice for innovative ICT solutions for leading corporate and government organisations. We provide many opportunities for career development both locally and globally. We want you to be a part of our digital transformation journey!

Senior SOE Engineer – Contract Engagement

It is an exciting time for Fujitsu Australia as our business continues to grow and flourish. As a direct result, the current team are seeking the assistance of a highly experienced Senior SOE Engineer on a Contract engagement. We have an excellent opportunity available for an SME with extensive experience supporting and leading technical outcomes in various managed End User Computing environments. The expected period of engagement will initially be for 6 months but contract extensions are highly likely.

Scope of the engagement:

  • Maintain the managed End User Computing environment for Fujitsu Customers including the scripted OS installation model; imaging model; managed application deployment model; inventory, reporting, Group Policy configuration and maintenance.
  • 3rd level support, resolution & monitoring
  • Perform, lead & review implementation activities from technical designs to meet project or service delivery requirements
  • Work as an SOE subject matter expert, resource on assigned projects
  • Design and solution work as delegated by SOE Architect
  • Resolve routine, ad-hoc & complex customer enquiries, ensuring established processes/systems are followed
  • Escalate issues to relevant team(s) or person(s) as necessary, to deliver requirements and to expectations
  • Ownership and accountability of all issues within the managed End User Computing environment, through to resolution
  • Facilitate, support or lead complex component and application deployments
  • Create, maintain and contribute to documentation & knowledge articles
  • Perform and review output from routine health checks on customer environments
  • Develop a strong understanding of the customer environment, and service delivery requirements
  • Provide a level of leadership / consulting to Fujitsu Customers in relation to EUS environments
  • Assist with the development and enhancement of relevant standards, procedures and guidelines
  • Identify and contribute to Customer Service Improvement Plans (CSIP’s)

Skills and expertise required:

  • Minimum of 2 years managing and supporting End User Computing environments
  • Minimum of 3 years’ experience in SOE support, maintenance and implementation
  • Advanced software, hardware and environmental troubleshooting ability
  • Advanced working knowledge of Microsoft Windows family of End User Computing Operating Systems and applications
  • Strong experience administering Active Directory and Group Policy
  • Strong experience with enterprise deployment and management tools (SCCM)
  • Experience with facilitating multiple complex and enterprise scale software deployments
  • Advanced working knowledge/understanding of Microsoft unattended deployment methodologies for the Microsoft Windows family
  • Strong Scripting ability (PowerShell, VBScript, Batch, TSQL)
  • Working Knowledge of Incident, Problem, Change and Configuration Management (ITIL) processes
  • Excellent documentation skills, for user training and technical documents
  • ITIL V3 Certification
  • Experience in Application packaging and deployment methodologies (Microsoft AppV, MSI, Windows Installer)
  • Strong written and verbal communication skills

What’s in it for you?

  • Join a vibrant and cohesive team lead by deeply experienced and skillful managers
  • Grow you skills and experience in a fast-paced environment leveraging modern tools
  • Diversify your experience by working on multi-million dollar projects with exposure to different customer environments.
  • Use your hard earned experience gained to date to act as a subject matter expert – make a difference!
  • Although this will initially be a 6-month contract, extensions are highly like
  • Attractive daily rate on offer

If this contract opportunity sounds like your next move and you are excited to contribute to our high performing environment apply now – we look forward to hearing from you!

Location

Sydney





Are you inspired by the power of digital? Are you prepared to be challenged and empowered? At Fujitsu we pride ourselves on having local touch, global reach, strong capabilities and most importantly empowered people. We are a supplier of choice for innovative ICT solutions for leading corporate and government organisations. We provide many opportunities for career development both locally and globally. We want you to be a part of our digital transformation journey! Senior SOE Engineer – Contract Engagement It is an exciting time for Fujitsu Australia as our business continues to grow and flourish. As a direct result, the current...