Senior Software Engineer(Managed Services)

Zaloni (Guwahati, AS, India) 5 days ago

Our Amazing #TeamZaloni


We are the frontline evangelists and trusted advisors to our customers. Zaloni understands its customers require industry expertise as well as an ability to help them meet their business objectives. Zaloni customer service is the support we offer to our customers — both before and after they buy and use our products or services — that helps them have an easy and enjoyable experience. Offering amazing customer support is an important part of retaining customers and growing a business. It is more than just providing answers; it is an integral facet of the promise that Zaloni’s brand makes to its customers.


What You'll Do in This Role to Add Value


Zaloni is seeking a Senior Software Engineer who will set up, create, and manage the overall Cloud/ On Prem Big Data setup where Zaloni products are deployed for our premier customers. You will work closely with key stakeholders in our Platform Operations team and lead initiatives to meet customer support commitments. Our ideal candidate possesses a strong knowledge base on Big Data technologies like Spark, Hive, Python Scripting and experience on Big Data implementations with EMR or HDInsight, strong Linux skills and experience in implementing and supporting end-to-end data pipeline implementation. Zaloni's Senior Software Engineers are skilled employees who apply strong engineering skills to implement and maintain Big Data platforms as well as use diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures, and document problems in the support solution database for diagnostics and solution implementation.


Roles and Responsibilities

  •  Lead, collaborate, troubleshoot and support Big data applications with a Global development team across US, UAE and India.
  •  Work with the MS team to design and develop applications, write unit test cases, and execute
  •  Write automation scripts and implement ways to cut down on repetitive manual effort of the team
  •  Service level agreement monitoring and general maintenance of the production/ non- production environment of the customer base and ensure high availability
  •  Effectively communicate (initial response) support ticket information to team members and stakeholders in a timely and clear fashion and ability to take issues to logical end
  •  Lead Managed Services onboarding activities for new customers and undertake handover/transition
  •  Strive for Continuous Service Improvement by leading System Optimization and Process evolution/ automations
  •  Identify problems with low priority (P3 and P4), solve them through understanding, define them logically, and document them properly in the Support portal - Confluence or Wiki
  •  Troubleshoot multiple types of environments and take ownership of problem isolation and resolution as well as bug reporting
  •  Updation and Maintenance of technical and operational documentation
  •  Drive and Escalate tickets/issues/tasks and assign within team for triage and resolution
  •  Lead and coordinate for Deployment and Upgrade activities (Product, Infrastructure, Application)
  •  Contribute and leverage knowledge sharing within team with KB articles, spikes and schedule overview and handover sessions.

Required Skills/Qualifications

  •  Candidate with Bachelor in Computer Applications, Engineering degree or Higher
  •  Production Support Background for applications (must) and Infra (good to have) and awareness of ITIL processes and Support framework.
  •  Experience with Big Data technologies like Spark, Hive, Python Scripting  
  •  Data migration/upload experience and experience in supporting end-to-end data pipeline implementation. 
  •  Knowledge of Unix and, Unix shell scripting 
  •  Experience in Ticketing tools (Jira, Service Now etc) and relevant best practices 
  •  General Technical Knowledge 
    o Cloud (like AWS, Azure, Google Cloud Platform, OpenStack)
    o Knowledge of monitoring tools like Ganglia, Nagios or Splunk etc.


Desired Skills/Experience

  •  Deployment automation and orchestration (like Git, Bitbucket, Jenkins, Kubernetes etc.)
  •  Certification in any of the cloud technologies (AWS/Azure) 
  •  Prior experience as a mentor or working as a senior developer in the project Hands-on Capability on Tools


Our Awesome Company

Zaloni simplifies big data for transformative business insights. We work with pioneering enterprises to modernize their data architecture and operationalize their data lakes to incorporate data into everyday business practices. Zaloni’s data management platform, Arena, provides total control throughout the data pipeline from ingestion to analytics, with comprehensive data management, governance and self-service data preparation capabilities for IT and business users. A leader in big data for more than a decade, Zaloni’s expertise is deep, spans multiple industries, and has proven invaluable to customers at many of the world’s top companies. We are proud to be recognized by CRN’s 2017 Big Data 100 list, Forbes top 20 big data companies to work for, and Red Herring’s Top 100 North America Award.

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Senior Software Engineer(Managed Services)

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