A Systems Engineer is now available for an experienced Administrator to join our highly successful Adelaide team. As a Senior BAU Systems Engineer you will work across multiple customer environments and play a key role in providing technical maintenance and support services.
As the Senior Engineer (Infrastructure and Wintel)’s your primary role is to provide an escalated level of technical expertise and experience to the Wintel team. You’ll work closely with our clients, delivery teams, Service Management Office (Incident, Problem, Change & Config Management), 3rd party vendors and other Datacom delivery areas.
You’ll be responsible for identifying continual service improvement opportunities including technical solutions, gaps in knowledge and documentation and automation that deliver efficiency or cost savings internally and externally i.e.: identifying on-call call out patterns and implement initiatives to reduce overtime cost. You’ll contribute to operational action items, customer delivery reports and billing for review and create corrective actions on system health checks, automating or improving efficiency of the checks where possible
As an experienced professional, you’ll be a success-driven individual that is passionate about technology, and using it to deliver great customer outcomes. You’ll have plenty of experience working in a Consulting environment (ideally Managed Services) delivering end to end BAU Support. You will be comfortable engaging with and presenting to all levels of customers from technical staff through to executives and your attention to detail will ensure your deliverable are of the highest standards.
Your Technical Skills:
• AD, DNS, Exchange, Remote Access etc.
• VMware and/or Hyper-V
• DR, High availability, backup and restore
Your Certifications (nice to have):
• ITIL Foundation Certification
People might call us dreamers, but we envisage a world that is improved by technology and its ability to transform our communities both locally and globally. We are an aspirational organisation that employs people passionate about technology, our customers and ultimately making the world a better place through the work that we do. We’re privately owned, and proud of our collaborative and un-process bound internal culture.
Working at Datacom sees you join a global family of 6200 employees, across NZ, Australia, South-East Asia, the UK and the US. We value our staff and our size and scale means there is career progression available for everyone, even across our multiple geographies. You will have a great supportive team culture here in Queensland that focuses on results but also taking the time out to have fun with an Active Social Club, there’s never a dull moment!