Senior Technical Consultant - OBM/OMi

Micro Focus (Bangalore, KA, India) 18 days ago
JOB DESCRIPTION
Senior Technical Consultant - OBM/OMi

Job Description:

Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace. That’s high tech without the drama.

Our portfolio spans the following areas: DevOps | IT Operations| Cloud | Security | Info Governance | Big Data, Machine Learning, & Analytics

Senior Technical Consultant - OBM/OMi

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Responsibilities:

  • Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design.

  • Occasionally responsible for providing a detailed technical design for enterprise solutions.

  • Understands a broad spectrum of company technology in order to provide part or all of a detailed technical design which meets customer requirements.

  • Often leads small to medium technical projects.

  • Works with and under the direction of the Project/Technical Manager and with customer nominated representatives.

  • Liaises with Solutions Architect as appropriate.

  • Provides technical support and input on the application of technology to a defined business segment.

  • Provides advice on solution and integration opportunities to defined segments.

  • Provides technical leadership on specific integration activities that are part of an engagement.

  • Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment.

  • Communicates across client community, and is viewed as adding value.

  • Demonstrates execution of the company strategy.

  • Contributes to knowledge tools and communities, and ensures project learnings are documented and shared.

  • Role models Knowledge sharing and re-use within practice or profession.

  • Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards.

  • Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc.

  • Participates in the selling process in C&I and works with sales/principals on pre- sales activities.

Education and Experience Required:

  • 6-14 years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).

Knowledge and Skills:

• Experience in deploying and integrating Micro Focus Operation Bridge Manager (OBM) in Standalone mode.
• Experience in OBM integrations with NNMi, UCMDB and Other Micro Focus products
• Preparing As-build and Test Plans document for OBM Implementation
• Conduct Product Knowledge Transfer Session to end customer
• Unix (RHEL, SUSE, etc.)  and  windows OS knowledge and experience
• perl and Groovy scripting skills
• Database knowledge - general SQL skills

• Conducting requirement gathering & Technical Audit
• Preparing Solution design document, Requirement traceability Matrix, As-build and Test Plans document
• Take ownership of the deliverables as per effort estimation and lead to deliver and close the project with a team.
• Experience in deploying and integrating Micro Focus  Ops Bridge suite of products independently. Expert in Ops Bridge  suite of products with in depth hands on experience of at least 2-3 products in  Ops Bridge suite.
• Experience in Operations Agent (OA) Installation, troubleshooting and upgrade
• OMi /OBM 10, ITOM CDF &  Management pack & connectors (Mandatory)
• Knowledge in different set of Policies, Management Packs and Correlations
• Experience in SiteScope, OBR, Operations Bridge Analytics, BVD and Cloud Optmizer .etc
• Upgrading OM to OBM experiences
• Configuring Integration with Ops B  Suite and other Micro Focus  Products
• Configuring High Availability ,SSL SSO for Ops Bridge Suite of Products
• Conduct Product Knowledge Transfer Session to end customer
• Unix (RHEL, SUSE, etc.)  and  windows OS knowledge and experience
• Strong perl /shell / Python/Groovy scripting skills
• Cisco networks i.e ability to make changes on router, configure firewall etc.
• Database knowledge - general SQL skills
• ITSM v3/v4 foundation certification

Desired skills:

• In depth trouble shooting skills. Experience in working GSD, R&D for product related issues. Exposure to various HPE internal sites  like SPAKS, Quixy, Selfsove .etc
• Excellent verbal and written English communication skills. Strong Communication and interpersonal skill
• Experience in working with other members at remote location (International)
• Time flexibility for meetings that may be conducted outside local business hours. Flexible to work in the  in customer time zone
• Available to travel (Both Domestic & International)
• Demonstrated technical documentation skills - technical documentation, solution design, release notes, user guides, test plans, test results summary document etc.
• Strong knowledge of IT operations management processes and automation technologies

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Micro Focus is proud to be an  Equal Opportunity Employer.  Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status


Senior Technical Consultant - OBM/OMi

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