Role PurposeTo build positive communications with middle-senior level positions at apparel or footwear & accessories customers. And provide them with technical service/support with quick response and technical problem solving.To enhance our customers’ knowledge on Coats products and technical capability via regular technical training/seminar for medium-senior level personnel at apparel or footwear & accessories customers.To assist sales force in generating new business in apparel or footwear & accessories customers via technical expertise and technical inputs or recommendations.In conjunction with superior/line manager & relevant teams to analyse, evaluate & test new products as a result from new development process or due to some changes, eg: raw material, manufacturing process, chemicals, etc and make sewing analysis/trial.To hire and train new employees / subordinates. And coach them when he/she is explaining, encouraging, planning, correcting, or checking in with his/her employees.To supervise Technical Services team members & effectively managing the function.To assist his/her teams in resolving emergencies, such as a quality or customer problem that might be escalated to the higher level.Key AccountabilitiesLeadership & Project Management:Providing instruction to the apparel or footwear & accessories, both brand and vendor customers to overcome technical situations in the fieldAdvising on required areas for improvement related to threads, the stitching process and post stitching process.Providing technical training/seminar for both internal, external customers and also junior technical service executive as required.Cultural awareness - operating effectively in a global environment that requires personal sensitivity and adaptability.Communication & Team Player:Effectively communicates with internal & external customers.Continuous liaison and feedback with line manager (superior), Sales team and Customer Service teams on relevant issues from the field.Able to collaborate and work within a team environment sharing knowledge and experience encouraging growth and trust on a personal and business level.Planning & Organizing:Responsible for time management related to the Technical Services role in apparel or footwear & accessories business. Effective response to customer needs.Forward planning when involved in the PES or EVC studies ensuring all customers’ needs are met.Organizing work effectively to reflect the company’s priorities and business interests and ensuring timely execution.Results Orientation - achieving high levels of personal and team performance.Awareness & Innovation:Working closely with Sales team, Global Account team as well as apparel or footwear & accessories brand and vendor customers to identify and understand their needs, servicing and solving potential growth areas in an innovative forward thinking manner.Forward thinking - anticipating future opportunities or requirements and planning ahead to meet the potential in the market place and liaise with superior/line manager for further actions.Critical thinking - identifying patterns and trends in the field and communicating effectively to superior/line manager so that strategies can be discussed with top/senior management & planned.Constant vigilance in the field; collecting competitor activities in the field and information on products and process. Identifying problems before they become issues (preventative maintenance).Education, Qualifications and ExperienceEssentialembroidery software and embroidery machine operation as well as maintenance.Minimum Diploma degree level (D3), preferably majoring in Mechanical Engineering, Textile Engineering or Industrial Engineering.Minimum 4 years working experience in the technical areas of stitching industry.Good English, both speaking & writing.Good product knowledge.Good technical knowledge & know how on apparel business.DesirablePrior experience in apparel or footwear & accessories manufacturing / QA / Technical.Prior working experience in senior technical or senior technical sales in other leading supplier, e.g.: sewing machine or needle supplier, etc.Prior working experience in the senior sewing mechanics.