Senior Technical Support Engineer for OpenShift

Red Hat (Remote, Argentina) Publicado hace 4 días
Remote Friendly Programming Americas Full-time

The Customer Experience and Engagement (CEE) team is looking for a Senior Technical Support Engineer for Openshift to join us in Argentina. In this role, you will help resolve issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce information technology (IT) costs. You'll work as part of a team dedicated to resolving issues quickly and efficiently. You'll collaborate with our customers, top developers, and architects and assist our technical support engineers with complex and challenging issues. As a Senior Technical Support Engineer, you will also partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. This is a great opportunity to work for one of the fastest-growing enterprise software and services companies and the leading provider of open source software and solutions. Successful applicants must reside in a country where Red Hat is registered to do business.


  • Partner with the Red Hat OpenShift Online and OKD communities to develop and review patches and test cases
  • Use tools like cURL, Git, Docker, Kubernetes, strace, and Wireshark to investigate and troubleshoot technical issues
  • Serve as a senior member of the team, working large numbers of complex cases
  • Record customer interactions, including investigation, troubleshooting, and resolution of issues
  • Manage your workload to ensure that all customer issues are handled and resolved in a timely manner
  • Analyze upstream development against current customer-reported defects and develop patches to resolve issues
  • Work closely with Red Hat's development engineering team and assist production support engineers and technical account managers
  • Demonstrate considerable judgment in selecting methods and techniques to obtain solutions
  • Maintain a commitment to providing the best experience possible for Red Hat's customers
  • Assist in the development of comprehensive and reusable self-service solutions for future incidents

  • 5+ years of experience working as a support or development engineer for Platform-as-a-Service (PaaS) provider or hosting service
  • 5+ years of experience with Linux or Unix operating systems
  • Experience working with hosted applications or large-scale application deployments
  • Experience with Docker, Kubernetes, VMware, Open vSwitch, Red Hat Middleware, Apache Tomcat, Node.js, and with Ruby and Python web frameworks
  • Experience with developer workflows and continuous integration (CI) using Jenkins and continuous delivery (CD) paradigms
  • Good understanding of Linux tools with an emphasis on cURL, Git, Docker, Kubernetes, strace, and Wireshark
  • Solid development-level experience with multiple programming languages and experience writing patches or pull requests
  • Commitment to providing the best experience possible for Red Hat's customers
  • Advanced language skills in English


The following are considered a plus:

  • Bachelor's degree in a technical field, engineering, or computer science
  • Experience with Linux operating system installation, configuration, upgrades, and maintenance
  • Upstream involvement in open source projects and patches submitted for upstream inclusion
  • Red Hat Certified Engineer (RHCE) certification

#LI-REMOTE


Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.


Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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