Job Description

Meet the team

The .com experience team exists to make the Xero.com experience beautiful in every sense of the word. We want xero.com to be a website that people love by helping customers, partners and the small business community discover Xero’s value. Our team are experts in user experience design, user interface design, and content strategy. We work together through the entire digital design process – from uncovering customer needs and pain points to executing elegant interfaces.

About the role

As a Senior UX Designer you’re responsible for designing digital experiences informed by user research and best practice. You’ll be at the forefront of creating intuitive, innovative and beautiful experiences that people love.

You will create world-class user experiences for our global website xero.com which attracts almost a million page views every day. It’s one of our biggest assets and the first contact that many people have with Xero. In line with Xero’s position as a challenger brand with a commitment to beautiful business, the website must deliver an experience that is out of the ordinary.

You’ll be working with talented colleagues who want millions of small businesses to thrive through beautiful software, advice and connections. The ideal candidate is a collaborator, problem solver, and idea generator with a clear vision of the future of user experience.

You’re ideal for this role if you have...

  • extensive experience leading and delivering innovative UX systems for global platforms, preferably within an e-commerce environment

  • expertise in communicating complex ideas to a variety of people  in effective ways

  • expertise in designing, running and reporting user research

  • experience working closely with developers and other designers

  • a portfolio that demonstrates high-quality design outcomes

  • experience working throughout the entire design process, from uncovering customer needs and pain points, to executing elegant interfaces

  • an inclusive, collaborative approach that helps maintain our values and contributes to making Xero a great place to work

  • an organised, passionate and pragmatic approach, and an empathetic attitude

  • expert informal and formal communication skills

  • design to development documentation and communication skills

  • the ability to  think systemically and strategically thinking; you can join up your research with other data and research we have at Xero, and with trends and data from outside Xero

We are always looking for great people, if this role is not quite right make sure to go back and check our full list of open vacancies on our careers page and the perfect fit might be there!  

About Xero

We are rewiring the small business economy and want millions of small businesses to thrive through beautiful software, advice, and connections. We aim to make being a small business more efficient and profitable for small business owners, and more enjoyable too.

Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge, support and mentor you to have fun while you do the best work of your life!

We offer a competitive salary, equity in Xero, career progression, and a great environment and culture to make your time with us enjoyable and purposeful.

Check out our latest video of what it's like to work here. 

As an equal opportunity employer, diversity and inclusion is really important to us. We celebrate difference and believe our people should reflect the diverse customers and partners we serve. We want everyone to bring their whole selves to work, have their own perspective, and know they belong.


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