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Job Description

Senior Visual Designer

Hong Kong

The Opportunity  

Visual designers work collaboratively as a key part of our UX team to identify specific user/client needs and engage in ideating/evaluating initial concepts. Designers are expected to consider the project from a high level and how it fits in to an overall service, but also consider the fine details of User Interface components, labels, and flows to help users achieve their goals.

The Senior Visual Designer is responsible for the conceptual development, look and feel and delivery of visual design. They possess excellent visual design skills with a strong sense of graphic, web and screen design, and a high level of understanding of visual solutions for smaller portable screens. They contribute to and own the visual design aspect of projects and pitches and have an appreciation of visual design.

What motivates you?  

  • You obsess about customers, listen, engage and act for their benefit  

  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes  

  • You thrive in teams, and enjoy getting things done together 

  • You take ownership and build solutions, focusing on what matters  

  • You do what is right, work with integrity and speak up 

  • You share your humanity, helping us build a diverse and inclusive work environment for everyone  

We are looking for someone with:  

  • In-depth knowledge and experience of user interface design with consumer applications, preferably mobile devices, rich web apps/site, interactive TV within the media, telecommunications and broadband industries.

  • Extensive knowledge and experience with driving and applying user-centred design processes while working collaboratively with customers, along with cross-functional teams including engineering, product management and user research.

  • Working knowledge of design and prototyping tools, such as Photoshop, Illustrator, InVision, Flinto.io, Sketch, Principle, Figma.

  • Proficient in a variety of methods to convey ideas and concepts (e.g. storytelling, storyboards, mood boards, prototypes, etc).

  • Knowledge of web-based technologies and mobile operating systems and platforms and their impact on the feasibility of design solutions, for example Flex, Ajax, Flash, HTML 5, CSS, scripting, iOS, Android and various other technologies

  • Knowledge of mobile, tablet and desktop platforms.

  • Good task management skills and the ability to brief and on-board other Designers.

  • Ability to articulate and justify ideas and design solutions.

  • Be a storyteller – A critical element of all our roles is to deliver insights about people and behavior – verbally and visually – in a way that generates empathy, emotion, and engagement from the client and design team.

Nice to Haves:   

  • Demonstrable skills in illustration, photography, or diagrammatic expertise and iconography are an advantage.

  • A natural skill to engage with people at a deep level. Whether observing or interviewing customers, or working with fellow team members and clients, a service designer should be passionate about representing the human perspective in design and should have skills in bringing this passion to life for the team.

On the job you will:

  • Apply conceptual thinking to create world-class digital services across multiple platforms, smartly bringing together user needs, business goals and technical realities.

  • Develop the digital brand and identity strategy for our customers.

  • Translate concepts into designs that illustrate simplicity despite system complexity.

  • Create instant tangibility through storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping.

  • Develop the Visual Interface Design through personas, storyboards, scenarios, mood boards, iconography, photography and illustrations.

  • Produce designs solutions and animation demos in After Affects, Principle, Flinto.io, Figma, sketch.

  • Give data meaning through information visualization.

  • Create light weighed style guides and brand guidelines to supplement prototypes for our implementation partners.

  • Work directly with customers and prospects to design end-to-end experiences using participatory and iterative design techniques including observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behavior and verify design concepts.

  • Work closely with development teams to ensure that design specifications are implemented.

  • Participate as a contributor to an interdisciplinary team that includes other designers, project management, business and brand strategists, and hardware and software developers.

  • Collaborate effectively with remote team members, including designers, researchers, engineering, product management, marketing and others.

 Our commitment to you  

  • Our mission; to be a part of making Decisions Easier and Lives Better 

  • A leadership team dedicated to your growth and success  

  • A bold ambition and set of goals to be a leader in driving transformation in our industry  

  • Our best. Every day.  

Learn more about opportunities with us at jobs.manulife.com


If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of June 30, 2020, we had $1.2 trillion (US$0.9 trillion) in assets under management and administration, and in the previous 12 months we made $30.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer.   We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.  We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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Senior Visual Designer

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