Job Description

Job Summary

Supervise tea ladies for works related to meal deliveries, floor pantry duties and drink services to conference rooms in AIA Central.  Oversee service quality and provide training to outsourced tea ladies in Hopewell Centre.

Key Responsibilities

  • Ensure tea ladies are providing quality and efficient drink service to meeting participants in AIA Central.
  • Ensure tidiness and cleanliness of all floor pantries in AIA Central.
  • Ensure timely food deliveries to staff in AIA Central.
  • Ensure pantry supplies and glassware in AIA Central and Hopewell Centre are sufficient and replaced in a timely manner.
  • Conduct training for new staff in both buildings.
  • Regularly review list of pantry products in AIA Central to ensure staff satisfaction.
  • Aware of special requests/arrangements for different senior executives and staff in AIA Central.
  • Counter check all floor pantry supply billings for accuracy before payment.
  • Aware of working conditions of trolleys and equipment in areas of responsible.  Report maintenance or replacement needs to Dept Head.
  • Counter-check the quality of drink services in Hopewell Centre by maintaining regular communication with service vendor. 
  • Balance receivables and food billings for food deliveries in AIA Central.
  • Ensure proper grooming and attire of tea ladies at work.
  • Complete ad hoc duties assigned by Senior Manager


Job Requirements

  • Minimum 5 years’ tea lady experience in a supervisory role in a similar environment / multinational organization
  • Basic computer skill or knowledge of Point-of-sale system for food orders
  • Ability to work under pressure
  • Good inter-personal skills
  • Excellent telephone manner
  • Previous experience in direct customer service
  • Ability to perform duties with attention to details, speed, accuracy, follow-through and cooperativeness.
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