Client Service Associate

Computershare (Melbourne VIC, Australia) 13 days ago



We give you a world of potential

An exciting, entry level opportunity is available for an eager and enthusiastic candidate to join Computershare’s Plan Managers team.

So, interested in what else you’ll benefit from with us?

You’ll get to work with a great team who have a real respect for each other and the work that they do. We want people to enjoy what they do.

A role you will love  

Reporting to a Client Services Manager, the Client Services Associate is a specialist role responsible for the day-to-day delivery of high quality service to clients and the respective client’s employee plan participants. This opportunity is available on a permanent full time basis 

Some other key responsibilities:

  • Management of Client Account and day to day operations of Client's Employee Share Plans
  • Responding to written, email and telephone share holder enquiries
  • Maintaining employee information held in internal systems and databases
  • Reconciliation of accounts and transactions
  • Maintenance of internal timetables for all clients in terms (as they relate to dividends, ad hoc payments, offers and statements)
  • Preparation of share transfers, sales and purchases
  • Maintaining Service Level Agreements

What will you bring to the role?    

The Client Service Associate will work closely with the Client Service Manager and internal stakeholders to ensure all functions and activity of their client accounts are anticipated, actioned and when required, reviewed in order to meet strict deadlines. 

Working with a supportive manager and an experienced team, this role will be a great way to learn more about the financial services industry, as well as give you the ability to gain exposure to great opportunities for career growth and development.  

If you also display the below, then please apply!

  • Ability to manage changing priorities and strong time management skills
  • A high level of attention to detail
  • Excellent interpersonal and verbal & written communication skills
  • Ability to work both independently and within a team
  • High level of initiative, flexibility and problem solving skills
  • Strong PC skills with a high level of familiarity with MS Office products – specifically MS Excel
  • Possess and display a positive, enthusiastic attitude & strong work ethic
  • Possess the ability to work well under pressure, maintaining professionalism and a focus on quality
  • Knowledge of Employee Share Plans and the financial services will be highly regarded.

Computershare Plan Managers (CPM) is the largest provider of Employee Share Plan management services in Australia, managing the share plans for over 100 clients covering over 300,000 underlying participants. CPM are responsible for providing the daily delivery of administrative and client services to Plan Manager Clients and their individual Employee Share Plan holders.

A company to be proud of  

Computershare (ASX:CPU) is a world leader in financial administration with over 12,000 employees across 21 different countries delivering expertise to over 25,000 clients.  At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.    #worldofpotential  

Rewards designed for you      

Employee Share Plan.   Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.   

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.  

Save for Your Future.  We will support you along your retirement savings journey.  

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts.   We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation and days out as well as with many big brand shops.

Extra Rewards.   From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

A diverse and inclusive place to work  

Computershare celebrates the diversity of our people, and we welcome applications from everyone.     

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.     

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us  at TalentAcquisition@ detailing your requirements and contact information.   

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.   


We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.     

In most circumstances we are currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.  


Client Service Associate

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