At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Job Type

  • Full Time Opportunity
  • San Juan, PR
  • This job requires you to have a valid passport.

General Description

Interact with customers to provide information in response to their inquiries, ensuring that they receive the best service possible. Research and resolve their service-related problems in an accurate and prompt manner.

Essential Duties and Responsibilities

  • Handling multiple systems and applications is necessary to complete assigned tasks according to the businesses served by the unit.
  • Working with a sense of urgency on referred requests. Completing them on the day they were referred and handling them according to the priorities established by the unit's service agreements.
  • Analyzing, documenting, and performing the established tasks of assigned documents such as, state, and federal payrolls, checkbooks, rental contracts, canceled checks, letters, social security cards, invoices; among others.
  • Digitization of documents was worked on.
  • Making calls to employers for employment verifications and clarification of doubts regarding evidence of income and/or employment received.
  • Send fax and/or email to employers. Follow up with them for status or response to the document sent.
  • Call customers to follow up on their credit application, validate evidence or guidance on pending documents to be received.
  • Print, envelope, and mail letters to customers.
  • Maintain effective communication with colleagues from other areas, branches, telemarketing, and the help desk, among others, for the effective handling of applications.
  • Handle additional unit-related tasks as required.


24-60 Bachelor's degree credits approved in Business Administration or related fields


At least 2 years of experience in customer service.

Other Qualifications

  • Positive and proactive attitude.
  • Fluency in English and Spanish, both oral and written.
  • Excellent communication skills.
  • Excellent interpersonal skills.
  • Ability to handle objections over the phone.
  • Willing to work under pressure and focused on achieving goals.
  • Ability to prioritize, work with multiple tasks simultaneously, and adapt to changing needs.
  • Willingness to listen, understand, and solve our clients needs to offer the best alternative according to their needs.
  • Willingness to travel outside of Puerto Rico.

Work Schedule

  • Monday to Friday, 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m.
  • Availability to work weekends, holidays, and overtime if necessary.


Passion for PeopleSucceed TogetherOwn Every MomentBuild the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us [email protected]. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you are a California resident, please click here to learn more about your privacy rights.


Popular is an Equal Opportunity Employer

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