Client Support Services - Technicians

Guy Carpenter and Company Private Limited (Singapore, Singapore) 5 days ago


Guy Carpenter


Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,100 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh & McLennan Companies (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. The company’s 75,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman. For more information, visit [...] and follow Guy Carpenter on LinkedIn and Twitter @GuyCarpenter

Client Support Services - Technician

What can you expect?

  • Accountability to assess and submit client and/or reinsurer presentation materials and communications to resolve difficult questions and secure reinsurer agreements and payments of claims and account balances.

  • Integrates Key Performance Indicators (KPIs) and other system tools to manage difficult transactional processes and ensures assigned tasks are managed effectively and in a timely manner ensuring Client measurement Service Level Agreements (SLAs) are adhered to in order to provide services in an efficient, effective and regulatory compliant manner.

  • Develops complex information on accounting/claims process for Request For Proposal (RFP) and sales opportunities in order to drive business growth.

  • Manages settlement of funds to and from Client in a timely manner in order to ensure all applicable contractual payment terms; warranties and/or conditions are met.

  • Implements processes to carry out reinsurance audit/reviews with clients and reinsurers and reviews open claims and/or premium activity, reconciles records in order to facilitate the review/audit process to ensure process quality.

  • Collaborates with peers on difficult or contentious reinsurance developments, supporting and providing training, mentoring and guidance within the team and/or department for all aspects of reinsurance service processing to assist with trouble shooting and to develop team resources.

  • Establishes and drives relationships with Brokers, Clients and Markets to understand issues in order to resolve problems and queries and review working practices.

What is in it for you?

  • Be part of a reputable and recognized brand in the insurance and risk management industry by working with and learning from industry leading experts in the field

  • Unprecedented opportunity to meaningfully impact our clients and make a difference

  • An opportunity to mold the role in your own style

  • Access to Employee Resource Groups that provide mentorship and development opportunities

  • Generous leaves and participation in our employee benefits program

We will count on you to be responsible for technical treaty matters:

  • Entry of contractual information into system for premium invoicing.

  • Review technical statements of accounts & claims advices from clients; process statements and billings according to departmental procedures.

  • Attend to queries from clients, reinsurers, and related parties.

  • Assist in the resolution of technical accounting and claims issues.

  • Ensure timely responses to monthly Regional and Local Controllerships' revenue review queries and requests.

  • Ensure procedures and documentation are in compliance with Guy Carpenter Professional Standards

  • Perform other job-related duties as assigned.

What you need to have?

  • GCE ‘A’ Level / Diploma and above

  • Experience in processing Treaty technical accounts / claims in a reinsurance broking environment.

  • Prior experience in the Reinsurance industry, with specific experience of Treaty Reinsurance highly desirable

  • Excellent verbal and written communication skills

  • Excellent Microsoft suite skills

What makes you stand out?

  • Curiosity to learn

  • Possess a positive attitude

  • Adaptability to thrive in complex environments

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Client Support Services - Technicians

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