Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,100 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh & McLennan Companies (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. The company’s 75,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman. For more information, visit [...] and follow Guy Carpenter on LinkedIn and Twitter @GuyCarpenter
Client Support Services - Technician
What can you expect?
Accountability to assess and submit client and/or reinsurer presentation materials and communications to resolve difficult questions and secure reinsurer agreements and payments of claims and account balances.
Integrates Key Performance Indicators (KPIs) and other system tools to manage difficult transactional processes and ensures assigned tasks are managed effectively and in a timely manner ensuring Client measurement Service Level Agreements (SLAs) are adhered to in order to provide services in an efficient, effective and regulatory compliant manner.
Develops complex information on accounting/claims process for Request For Proposal (RFP) and sales opportunities in order to drive business growth.
Manages settlement of funds to and from Client in a timely manner in order to ensure all applicable contractual payment terms; warranties and/or conditions are met.
Implements processes to carry out reinsurance audit/reviews with clients and reinsurers and reviews open claims and/or premium activity, reconciles records in order to facilitate the review/audit process to ensure process quality.
Collaborates with peers on difficult or contentious reinsurance developments, supporting and providing training, mentoring and guidance within the team and/or department for all aspects of reinsurance service processing to assist with trouble shooting and to develop team resources.
Establishes and drives relationships with Brokers, Clients and Markets to understand issues in order to resolve problems and queries and review working practices.
What is in it for you?
Be part of a reputable and recognized brand in the insurance and risk management industry by working with and learning from industry leading experts in the field
Unprecedented opportunity to meaningfully impact our clients and make a difference
An opportunity to mold the role in your own style
Access to Employee Resource Groups that provide mentorship and development opportunities
Generous leaves and participation in our employee benefits program
We will count on you to be responsible for technical treaty matters:
Entry of contractual information into system for premium invoicing.
Review technical statements of accounts & claims advices from clients; process statements and billings according to departmental procedures.
Attend to queries from clients, reinsurers, and related parties.
Assist in the resolution of technical accounting and claims issues.
Ensure timely responses to monthly Regional and Local Controllerships' revenue review queries and requests.
Ensure procedures and documentation are in compliance with Guy Carpenter Professional Standards
Perform other job-related duties as assigned.
What you need to have?
GCE ‘A’ Level / Diploma and above
Experience in processing Treaty technical accounts / claims in a reinsurance broking environment.
Prior experience in the Reinsurance industry, with specific experience of Treaty Reinsurance highly desirable
Excellent verbal and written communication skills
Excellent Microsoft suite skills
What makes you stand out?
Curiosity to learn
Possess a positive attitude
Adaptability to thrive in complex environments