To strengthen our "Infrastructure and Cloud Services" department, we are looking for a "Service Manager (m/f/d) for the areas of Compute and Storage" at our Ulm location with immediate effect.
HENSOLDT IM (Information Management) forms the global IT of the HENSOLDT Group. Through scalable and flexible architectures and business-oriented IT solutions, we enable the growth targets of the HENSOLDT Group. We provide innovative digital solutions for the HENSOLDT product portfolio and processes.
The Infrastructure and Cloud Services division is responsible for the design, provision and operation of the server and network infrastructure as well as for company-wide communication, at the various locations and in the cloud. For specific projects, some of which are classified as confidential, the Infrastructure division also designs and operates autonomous IT environments within the HENSOLDT Group
Responsibility and design of the IT service according to ITIL / IT service management and implementation of IT governance as well as ensuring economic efficiency
Active management of service providers in the field of compute and storage for the outsourced operation of our (online) services with regard to cost efficiency and compliance with service level agreements
Creation of service catalogues, SLAs, KPIs, process documentation
Management of IT incidents and coordination of the fastest possible restoration of workability
Coordination of the development areas and service providers as well as other stakeholders in IT-relevant process and system adjustments
Collaboration or management in projects when transferring project work to the IT service (transition)
Active co-design of the IT architecture in the above mentioned areas
Completed studies (business informatics, computer science, industrial engineering), training in computer science or comparable qualification with work experience
Practical professional experience in IT service management and good knowledge of common IT standards (ITIL Foundation certification)
Multiple years of experience in provider management, preferably in a multi-provider environment
Self-reliant, service- and solution-oriented working style as well as strong analytical and conceptual skills
Communicative and team skills
Fluent German and good English skills
What we offer you
Central location close to the city centre with complimentary multi-storey car park along with a company restaurant, café bar and snack shop
Fitness studio incl. physiotherapy and other health offers
Childcare and holiday care close to the site
Working in an innovative environment with exceptional high-tech products at the limits of physics
Attractive remuneration (in accordance metal and electrical industry tariff)
Company pension scheme
Flexible working time model (mobile working, flexitime and part-time, opportunities for sabbaticals)
Individual development and training opportunities
You want to become part of a future-oriented company? Are you ready to assume responsibility in exciting international and national projects? Then YOU are our candidate (f/m/d)!
Please apply exclusively online via our career portal with your complete application documents (including cover letter, curriculum vitae and certificates).
Be the pioneer of our future! We look forward to receiving your application!
In case you have any further questions, please do not hesitate to contact our Talent Resourcing Team:
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