ServiceNOW SMEWe are looking for a Service Mapping specialist within ServiceNow practice who can help build and improve Service Discovery and Mapping on the infrastructure landscape and fulfil customer requirements.Experience: 4-6 yearsMust Have:•1-3 years of Experience with ServiceNow and the ITOM Configuration Management (CMDB) services in an enterprise production environment•Knowledge of ServiceNow Fundamentals, ServiceNow Discovery Fundamentals, and ServiceNow Mapping Fundamentals•ServiceNow Service Mapping experience with at least 3 deployments•Knowledge of Windows Server Administration, Active Directory, LDAP, Single-Sign-on, Authentication, user and group policy objects, and permission levels•Scripting knowledge: Javascript, Bash Shell, Powershell•Basic Understanding of network concepts (routers, switches, firewall, NAT, load balancing)•Knowledge of Web Application Servers, Load Balancers, Databases, Server Virtualization, and Data Visualization solutions•Knowledge of protocols, i.e., HTTP, TCP, SNMP, SOAP, and REST•Knowledge of databases and connectors•Basic knowledge of virtualization/containerization software•Basic knowledge of middleware, mule, nginx, message queues/buses•Good understanding of IT Infrastructure and Data Centre Setup•Knowledge in Unix/Linux and Windows environmentsNice to Have:•Experience working with Agile teams, methodologies, and tools in a virtual environment•ITIL Foundation certification•A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.•ServiceNow certifications (ServiceNow Certified Application Developer, ServiceNow Certified System Administrator, ServiceNow Discovery Fundamentals Certification)
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