Service Coordinator Representative

TeamIndustrialServices (Cebu, Philippines) 17 hours ago

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries.  NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally.  NCR is a trademark of NCR Corporation in the United States and other countries.
 

The Service Coordinator Representative is responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility. They are accountable for continuously receiving and handling high volumes of work orders, working in a team environment and interacting with multiple internal customers.
 

Responsibilities include:

  • Support the activities of the Customer Engineers (CEs) assigned to this position within a particular geographic region or territory
  • Plan, prioritize, assign, and monitor all open work orders for CE’s, ensuring the prompt delivery of service to meet our contractual terms and conditions; May be required to perform escalation management activities which provide end to end tracking for both field and customer
  • Providing a central point of communication for engineers and handling any incoming telephone messages that may need to be transmitted to the engineers within the territory
  • Work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 24/7 operations; Position involves prolonged periods of PC and telephone usage

Qualifications:
 

Associate’s Degree preferred
1+ years of experience in a Customer Service/Support environment

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.


Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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