Job Description

Your Role and Responsibilities

  • Ensure timely resolution of escalations and customer complaints regarding Help Desk services;
  • Assist consultants with the resolution of high severity problems, as required, and ensure that correct procedures are followed by consultants
  • Adherence to mandatory business compliance activities


You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!

Required Technical and Professional Expertise

  • Experience in an IT service desk role
  • Experience with management of Service Level Agreements (SLA’s).
  • Excellent communication skills and a can-do attitude

Preferred Technical and Professional Experience

As above

Eligibility Requirements

Australian citizen or Permanent resident

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.

Your Life @ IBM

Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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