Technical Support Lead/Service Desk Manager

Xtremax Pte. Ltd. (Singapore, Singapore) 19 days ago
  • Lead a team of Technical Support Executives
  • Provide customer support by answering phone and email enquiries
  • Solve issues or requests raised by customers
  • Respond to technical issues in a timely manner
  • Keep track of service requests to meet service KPIs
  • Follow standard operating procedures, and respond professionally
  • Communicate effectively between customers and development team on escalated issues

Requirements

  • Minimum polytechnic diploma in IT, computer engineering, or relevant experience
  • Have experience as a Service Desk Lead/Manager
  • Preferably have knowledge in ASP.NET / PHP
  • Good interpersonal and communication skills
  • Strong analytical and problem solving/troubleshooting skills
  • Strong interest in technology, and good coding skills
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