Job Description

This is an individual contributor role that will be responsible for achieving high level of customer satisfaction primarily in the field of Waters solutions mainly in China region.

The incumbent will be responsible for inventory management, service contract sales and administration. This role requires approximately 70 % travel and must demonstrate a strong focus on customer satisfaction as well as excellent technical and troubleshooting skills. As a member of the Service organization, the incumbent will gain fruitful insights into this international service portfolio of a dynamic organization.

  • Manage Installation, maintenance and support of customer solutions implementation primarily in Thermal Analysis, Rheomters, Microcalorimetry, Thermo Property instruments.
  • Provides customer support; training, diagnoses and troubleshoots customer problems, assists with parts management issues.
  • Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for optimal performance.
  • Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for effectiveness.
  • Prepares a variety of paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits required paperwork on a timely basis to department management.
  • Establishes and maintains prompt professional communications with customers and internal resources.
  • Provides information to customers regarding service products and offerings; effectively sells service products and contracts.

  • BS/BA in engineering or Chemistry other science related field
  • 2 years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous TA Instruments product suite (DSC, TGA, SDT, TMA, and DMA)
  • Valid Driver's License in good standing is mandatory
  • Ability to perform effective system level troubleshooting
  • Overnight travel as required including possible international travel