Account Services Management Consultant
Ireland (Flexible on location and remote working within Ireland)
Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work with processes ranging from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We constantly communicate with the customer on both a tactical and strategic level.
Join us as a Account Services Management Consultant on our Product Services team in Ireland to do the best work of your career and make a profound social impact.
What you’ll achieve
As an Account Services Management Consultant, you are a key member of the Dell Services Team who supports our largest and most strategically important customers. Assigned to a specific area, region, or division, you will build relationships within accounts to become a support services trusted advisor. You will be focused on the total customer experience and satisfaction, collaborating with various Dell resources to ensure incident resolution, drive proactive activities promoting system health and customer satisfaction.
• Operate within the most complex services delivery processes spanning multiple service areas with 3 core aspects to the role, Services Delivery, Proactive work and Reporting
• Communicate relevant service updates and recommendations to both internal & external customers to ensure a high level of compliance and performance
• Work with the customer to proactively identify and determine how to resolve potential issues to achieve high system availability
• Build and foster a broad network across the customer and business
• Provide monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
12 to 15 years of related experience in a similar role in a multinational and multicultural environment
Fluency in German and English
Strong communication skills (written, verbal and listening)
Technical understanding of Compute, Client and Networking as well as basic understanding of Dell Technologies PowerEdge system, Latitude, OptiPlex Products (understanding of how this products impacts the customer)
Builds key relationships and effectively network with the ability to influence and work cross functionally and in a matrix environment
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.
Application closing date: 10th February 2021
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.