Service Manager, Automation

Valmet (Bordeaux, France) Publié il y a 6 jours

Are you an energetic and results-oriented service management professional ready to lead demanding projects? Do you accept the challenge to contribute to the success of our customers with your own solutions?

We are now looking for an experienced, energetic and self-driven Service Manager for our Automation (AUT) division, that will have a key role to work close to customers, develop relationships and ensure technical support to meet customer expectations.

You will take full responsibility for the implementation of AUT Service Strategy in your specified area, France, Belgium, Luxembourg and French speaking African countries.

As an AUT Service Manager you are leading our ambitious team (over than 30 valmeteers) and driving the business to the next level. You are responsible for the further development of our local team. Using your creativity, you will be making your own decisions on how best to manage the region with your team while meeting your targets.

Reporting is also part of your responsibilities, internal communication with all levels in the organization like management, local finance and administration, other service units, operations, global support, global and regional service management, Valmet technology colleagues.

You will work in close co-operation with Automation Business Line’s Pulp & Paper, Energy, Marine & Process Industries.

Your home location is Bordeaux. However, you will need readiness to travel frequently.

Your main task and responsibilities will be:

  • Customers: Service sales, service contract follow up, customer satisfaction, regular customer visits, installed base management, execution of service projects
  • People: Hiring, annual reviews, skill development, HSE, resource planning, efficiency follow up, daily administrative team related tasks, for instance, travel approvals, working hour monitoring and access approvals depending on local legal requirements
  • Financial: P&L follow up, project follow up, estimates as requested by management 
  • Internal: Management reporting, Sales & Service tools follow up, Service Maturity planning 

To succeed in this role, you will need:

  • Relevant engineering degree
  • At least 5 years' working experience in a similar position, with the same level of responsibility
  • Excellent planning and follow-up, project handling and negotiation skills
  • Good understanding of project financial aspects
  • Excellent understanding of project and site safety issues and risk assessment
  • Customer service mind-set, client management
  • Leadership skills to manage and further develop the local team
  • Strong interpersonal and negotiation skills
  • Self-managed and result-oriented ability
  • Excellent interpersonal skills with business acumen
  • Problem-solving skills
  • Experience working in a matrix, multi-cultural, international environment
  • Understanding of service-related finance issues
  • HSE mindset
  • Strong communication skills and teamwork approach
  • We expect you to have fluency in English and French language, both written and spoken. Other languages are a plus
  • Willingness and availability to travel

We offer 

We offer you a rewarding position within a global industry leading company with competitive compensation package. You will be part of our global network of real professionals and will have the opportunity to grow professionally.

Welcome onboard to take the next step in your career!

Additional information:

We’ll fill in this position as soon as we find the right candidates, so do not wait with your application. Please attache your CV in English.

For further information, please contact Soledad Armentano (Recruiter, Talent Management SEMEA)

When everything works together 

Valmet is where the best talent from a wide variety of backgrounds comes together. With 14,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.

Join the team! [...]

Service Manager, Automation

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