Assistant Service Manager/ Service Manager

Siemensglobal (Hong Kong, Hong Kong) 16 days ago

Assistant Service Manager/ Service Manager – Regional Solutions & Services

Smart Infrastructure - Regional Solutions & Services

Responsibilities:

The successful
candidate will be responsible
for manage the service team running in an efficient and
profitable manner, to increase customer satisfaction, loyalty and retention and
to meet their expectations. The
responsibilities also include:

·      
Take
ownership of customers issues and follow problems through to resolution

·      
Responsible
to review the service quality with engineers

·      
Keep ahead of industry’s developments and apply best
practices to areas of improvement

·      
Forecasts manpower requirement, co-ordinates manpower
usage, equipment delivery and subcontract work to insure maximum profitability
and optimized customer relation

·      
Source resources to sustain the workforce to deliver the
services and adhoc request by the customer

·      
Prepare technical proposals of the system
improvement/enhancement to the customers

·       Coordinate engineers and
technicians for execution of maintenance
services and upgrade projects

·      
Monitor work progress and maintain an orderly workflow according to
priorities, ensure on time completion,

·      
Keep accurate maintenance service and project records and
document customer service actions and discussions

Requirements:

Individuals who meet
the following requirements or possess the equivalent combination of competence
and experience are invited to apply:


  • University graduate in Mechanical / Building Services/
    Electrical Engineering or related disciplines

  • At least 12 years’ service execution experiences in the
    related fields

  • Knowledge of fire service installation,
    building automation or ELV Installation is preferred

  • Advanced troubleshooting and multi-tasking skills

  • Customer service orientation and strong client-facing and
    communication skills

  • Ability to think strategically
    and to lead

  • Proficient in English and
    Chinese





Organization: Smart Infrastructure

Company: Siemens Limited

Experience Level: Mid-level Professional

Job Type: Full-time

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Assistant Service Manager/ Service Manager

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