Field Service Specialists timsTOF and LC systems (m/f/d)

Bruker Corporation (Bremen HB, Deutschland) Vor 24 Tagen veröffentlicht

As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We've been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 90 locations on all continents, and executing cost-effective digital marketing programs and communications that help drive sales and support the customer journey for Bruker MD’s brand.

  • Provide high quality on-site support for critical escalations and reference customers
  • Manage escalations and drive resolutions by providing remote support to local FSE
  • Work closely with Engineering and R&D to improve Product Quality and Serviceability as an active member of the Corrective Action Team (CAT)
  • Support of Global R&D collaborators on Pre-Launch Product Prototypes
  • Work closely with Field Service specialits peers to ensure global knowledge sharing
  • Actively contribute on SW-based diagnosis to improve Remote Support effectiveness
  • Contribute to Design and Development Process to ensure effective ServiceabilitProvide training and guidance to local engineers and core teams in order to ensure effective local first level support

  • Proven extensive technical expertise on timsTOF as well as LC platforms
  • Ideally obtained an university degree in the field Engineering, Biology, Chemistry or similar education
  • Experience in working with Salesforce CRM for Service
  • High level of self-organisation and disciplined working with data and its compilation and presentation
  • Strong communication skills on all levels with customers and across internal functions
  • Structured, accurate mode of operation and solution driven mentality
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Field Service Specialists timsTOF and LC systems (m/f/d)

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