Site Reliability Operator (SRO)

Netrix Global (Buenos Aires, Argentina) Seguir Publicado hace 12 días

Solicitar ahora

About The Opportunity

Netrix Global is looking for a Site Reliability Operator to join our Managed Services – Site Operations team.

How You Will Make An Impact 

Develop our clients
Work closely with a cross-functional team of developers, designers, cloud engineers, solution architects, and DBA's engineers to ensure the infrastructure 24x7
Participate on an Agile team, with daily scrum meetings, as well as planning and grooming meetings
Perform system wide analysis to ensure the proposed solution is the best-in-class without causing any negative impact

What You Will Bring To The Table

Recognize and verify an event through the Client's standard monitoring tools
Response to Customer requests between defined SLAs
Scale when needed based on defined SLAs
Create an event log and document/verify initial information, including severity, priority, and service levels, and initiate resolution activities documented by Customer.
Execute documented actions, previously reviewed and approved by the Client
Perform diagnostic actions as needed
Improve Customer documentation where possible.
Assign an event to the appropriate service provider or support group
Validate that service restoration has been achieved
Interact with monitoring tools and metrics to create a continuous improvement pipeline
Work on problem management to implement opportunities for improvement arising from the autopsy of the incident
Relevant technologies:

Monitoring tools (Nagios - Zabbix - Splunk - SignalFX - Datadog - Grafana)
Cloud (Azure & AWS) - AWS Preferred
Infrastructure: Domain Controllers; On-prem & cloud infra; Networking; Basic Relational DB knowledge; Basic Containers knowledge
Linux & Windows Server sysadmin
Automation tools (ansible, puppet, Terraform)
Scripting: Powershell; Bash
Advanced English

Location

Argentina (any part of the country is great for us!)

Shift

9 a.m to 6 p.m from Monday to Friday

What We Offer

Swiss Medical SMG 30 (primary family group)
AWS certifications.
99% discount in Mercado Pago payments.
Discounts at Unilever, Samsung, BGH, Peña Flor, among others
Discounts in educational institutions
Internet and connectivity
Compensation for childcare expenses (from 0 to 3 years old)
Competitive salary and benefits
English in company
Work from Anywhere: You can work from all over the world
Gifts for special dates (marriage, graduation, birthdays, etc.)
Christmas Box
Day off for birthdays
10 (ten) calendar days of paternity leave
An awesome learning environment for you to develop

About Us   

At Netrix Global our values are the philosophies and principles that live by. They support our vision, help us achieve our goals and commit us to a common purpose.

We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!     

Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today's most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.    

We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country's top system integrators.   

At Netrix, we're driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.   

What You Can Expect From Us

We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. The role can be remote/home office, with some travel required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.

To learn more about Netrix Global please go to www.netrixglobal.com