At Eaton, we make what matters work. We are dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe, and sustainable. Eaton has an exciting opportunity for an experienced Field Service Technician UPS/Software in Mascot, NSW. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. Working with an experienced team, the successful candidate will be a qualified electrician, have exceptional customer service skills, experience report writing, and the ability to build and maintain relationships with customers, service coordinators, vendors and suppliers. The day-to-day responsibilities will be to configure, test, commission, service, and repair PQ equipment, EPMS and software products, SCADA and control systems, ensuring equipment conforms with company operating specifications and customer requirements. To provide a high level of customer support and thereby assist in the retention and gaining of new customers and new business. Your essential responsibilities: + Install and maintain critical equipment and perform in-house and on-site repairs as required in accordance with service and maintenance agreements + Working alongside PMO team to configure, test and deliver EPMS / software packages + Configuring network switches, serial gateways, different slave/server devices + Liaise with Project Management to carry out site inspection, commissioning and testing of Project jobs, including, creating, modifying of all documentation and reports for submission + Provide technical assistance/support and training to Technical Staff and Service Contractors and customers where required + Respond to requests for emergency repairs and provide rostered standby support 24/7 + Perform FAT/SAT testing on units and prepare detailed reports on tests carried out + Ensure on time submission of reports Qualifications If you have: + A-Grade Electrician + Diploma or degree qualification in electrical, electronics, mechatronics or Industrial Automation + Experience with standard communication protocols, including MODBUS, NTP, FTP, DNP3 and others + 5 years’ experience in a technical role servicing electrical or power electronics equipment + Intermediate skills in MS Office and ERP systems (Oracle, SAP) + Exceptional communication skills + Proven experience writing reports + Ability to organize, prioritize, plan, follow up and work autonomously Please note: Your personal information will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted. Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by a recruitment team member. #LI-PM2 We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Sales Region: Asia Pacific Organization: ANZD AustraliaNew Zealand Division Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 75 % of the Time Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.