Our Amazing #TeamZaloni
We are the frontline evangelists and trusted advisors to our customers. Zaloni understands its customers require industry expertise as well as an ability to help them meet their business objectives. Zaloni customer service is the support we offer to our customers — both before and after they buy and use our products or services — that helps them have an easy and enjoyable experience. Offering amazing customer support is an important part of retaining customers and growing a business. It is more than just providing answers; it is an integral facet of the promise that Zaloni’s brand makes to its customers.
What You’ll Do in This Role to Add Value
Zaloni is seeking a Software Engineer who excels in providing customer support regarding diagnosing, reproducing, and fixing product-related issues. You will troubleshoot multiple types of environments and take ownership of problem isolation and resolution as well as bug reporting. To be successful in this role, you must be a motivated self-starter, committed to ongoing self-education, possess strong customer service skills, and have excellent technical problem-solving skills.
The Software Engineer works with customers to maintain satisfaction and drive resolution on all Support cases across Zaloni’s Arena platform. The Software Engineer will resolve Support cases for their customers and work with the Engineering team to get hotfixes/patches, manage the overall Support effort and any escalations for their accounts, and will work with key stakeholders within the account to maintain healthy Support activities. As a Software Engineer, you will be part of a talented team of engineers with a shared mission to make data easily accessible.
Our Awesome CompanyZaloni simplifies big data for transformative business insights. We work with pioneering enterprises to modernize their data architecture and operationalize their data lakes to incorporate data into everyday business practices. Zaloni’s data management platform, Arena, provides total control throughout the data pipeline from ingestion to analytics, with comprehensive data management, governance and self-service data preparation capabilities for IT and business users. A leader in big data for more than a decade, Zaloni’s expertise is deep, spans multiple industries, and has proven invaluable to customers at many of the world’s top companies. We are proud to be recognized by CRN’s 2017 Big Data 100 list, Forbes top 20 big data companies to work for, and Red Herring’s Top 100 North America Award.
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