Software Engineer(Managed Services)

Zaloni (Guwahati, AS, India) 7 days ago

Our Amazing #TeamZaloni

We are the frontline evangelists and trusted advisors to our customers. Zaloni understands its customers require industry expertise as well as an ability to help them meet their business objectives. Zaloni customer service is the support we offer to our customers — both before and after they buy and use our products or services — that helps them have an easy and enjoyable experience. Offering amazing customer support is an important part of retaining customers and growing a business. It is more than just providing answers; it is an integral facet of the promise that Zaloni’s brand makes to its customers.

What You'll Do in This Role to Add Value
Zaloni is seeking a Software Engineer who will set up, create, and manage the overall Cloud/ On Prem Big Data setup where Zaloni products are deployed for our premier customers. You will work closely with key stakeholders in our Platform Operations team to meet customer support commitments. Our ideal candidate possesses a strong knowledge base on Linux and shell scripting with understanding of data management and experience in implementing and supporting end-to-end data pipeline implementation. Zaloni's Software Engineers are skilled employees who apply strong engineering skills to implement and maintain Big Data platforms as well as use diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures, and document problems in the support solution database for diagnostics and solution implementation.

Roles and Responsibilities

  • Collaborate, troubleshoot and support Big data applications with a Global development team across US, UAE and India.
  • Work with the MS team to develop applications, write unit test cases, and execute
  • Write automation scripts and implement ways to cut down on repetitive manual effort of the team
  • Service level agreement monitoring and general maintenance of the production/ non-production environment of the customer base
  • Effectively communicate (initial response) support ticket information to team members and stakeholders in a timely and clear fashion
  • Handle Managed Services onboarding activities for new customers and undertake handover/ transition
  • Strive for Continuous Service Improvement by working on System Optimization and Process evolution/ automations
  • Identify problems with low priority (P3 and P4), solve them through understanding, define them logically, and document them properly in the Support portal - Confluence or Wiki
  • Troubleshoot multiple types of environments and take ownership of problem isolation and resolution as well as bug reporting
  • Updation and Maintenance of technical and operational documentation
  • Work in an Agile environment and ability to multitask with varied clients and priorities
  • Escalate tickets/issues whenever they require assistance and test the hotfixes/patches
  • Undertake and coordinate for Deployment and Upgrade activities (Product, Infrastructure, Application)
  • Study KBs and Arena docs and report any discrepancies to senior team members
  • Participate in planned team-wide shift rotations to cover business needs, including 24x7 “on-call” responsibilities and weekend work.

 Qualifications required

  • Candidate with Bachelor in Computer Applications , Engineering degree or Higher
  • Production Support Background for applications (must) and Infra (good to have) and awareness of ITIL processes and Support framework
  • Working Knowledge of Linux and shell scripting
  • Understanding of data management (e.g. permissions, recovery, security and monitoring) and Hands on experience with SQL
  • Analytical, debugging and testing skill

Preferred skills

  • Prior customer or support experience
  • Experience in Ticketing tools (Jira, Service Now etc) and relevant best practices 
  • Experience with Big Data technologies like Spark, Hive, Python Scripting  

Our Awesome Company

Zaloni simplifies big data for transformative business insights. We work with pioneering enterprises to modernize their data architecture and operationalize their data lakes to incorporate data into everyday business practices. Zaloni’s data management platform, Arena, provides total control throughout the data pipeline from ingestion to analytics, with comprehensive data management, governance and self-service data preparation capabilities for IT and business users. A leader in big data for more than a decade, Zaloni’s expertise is deep, spans multiple industries, and has proven invaluable to customers at many of the world’s top companies. We are proud to be recognized by CRN’s 2017 Big Data 100 list, Forbes top 20 big data companies to work for, and Red Herring’s Top 100 North America Award.
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Software Engineer(Managed Services)

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