Job Description



Job ID: 60651 
Required Travel :Minimal 
Managerial - No 

Who are we?

If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In one sentence

Develops, customizes, or configures applications or modules using one or more programming languages such as RDBMS, Oracle PL/SQL, Scripting, Java, VB, ASP, PHP, UNIX, Apache/Tomcat.

What will your job look like?

  • Provides technical expertise on L1/L2 support for production issues
  • Conducts troubleshooting/investigation for issues/problems
  • Coordinates on issues impacting SLA or service availability
  • Improves processes to streamline production operations
  • Participates in consultation on projects execution
  • Facilitates resolution of raised incidents or production issues
  • Collaborates with SLM for problem investigation
  • Documents incident resolution and steps taken to resolve incidents (monitoring reports)
  • Resolution of incidents for managed systems within SLA
  • Improvement / enhancement of scripts or service operations
  • Incident Report (IR) documentation and monitoring reports
  • Conducts tests and execution of production fixes

All you need is...

  • Bachelor’s Degree in Computer Science or Information Technology or any equivalent course
  • At least 5 years of relevant experience in Application Development, Support, and Maintenance

Why you will love this job?

  • Gain valuable experience and wide knowledge of Software integrative systems
  • Opportunity to be exposed to advanced marked technologies
  • working with multi channels and divers area of expertise
  • You will take active role in team building, including technical mentoring and knowledge transfer.
  • You will have the ownership and accountability of specific modules within an application

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