Software Support Specialist

Amdocs, Inc. (Sydney NSW, Australia) 12 hours ago

Job ID: 94702 
Required Travel :Minimal 
Managerial - No 

Who are we?

At Amdocs, our purpose is to enrich lives and progress society. With our creativity and technology, we help make a better connected world. Amdocs and its 25,000 employees serve the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more information, visit Amdocs at http://www.amdocs.com

In one sentence

Responsible for providing best-in-class technical support to a global customer base.

Maintains ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction

What will your job look like?
  • You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations, to ensure that the product/solution performs within optimal design specifications.
  • You will Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
  • You will analyze production issues from the business and application/code perspective and outlines corrective actions.
  • You will be the technical focal point with other teams to resolve cross product/solution issues.
  • You will have the ownership and accountability of specific modules within an application and provide technical support and guidance in problem resolution for complex issues.
  • You will bring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions.
  • Contribute in meeting various SLA’s and KPI’s to ensure assigned tasks are completed on time and the delivery timelines meet the quality targets of the organization.
  • You will onboard new employees and train them on processes and knowledge sharing with team members. Take active role in team building, including technical mentoring and knowledge transfer.
  • You will communicate with internal/external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied.
All you need is...
  • Bachelor’s degree in Science/IT/Computers or equivalent
  • 5 Years’ experience as a Software Support Engineer
Why you will love this job:
  • Gain valuable experience and wide knowledge of Software integrative systems
  • Opportunity to be exposed to advanced marked technologies
  • working with multi channels and divers area of expertise
  • You will take active role in team building, including technical mentoring and knowledge transfer.
  • You will have the ownership and accountability of specific modules within an application

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce                      

Software Support Specialist

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