Software Support Specialist for Operational Data Source and Enterprise Data Warehouse

Amdocs, Inc. (Sydney NSW, Australia) 1 day ago

Job ID: 91773 
Required Travel :Minimal 
Managerial - No 

Who are we?

At Amdocs, our purpose is to enrich lives and progress society. With our creativity and technology, we help make a better connected world. Amdocs and its 25,000 employees serve the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more information, visit Amdocs at

In one sentence

Responsible for Leading remote support team and represent Amdocs with a progressive status. This requires hands-on expertise in Operational Data Source (ODS) and Enterprise Data Warehouse for Amdocs applications.

What will your job look like?
  • You will take ownership and accountability of billing applications and provides technical support problem resolution for critical / complex issues.
  • You will ensure solution delivered by development team is maintainable, scalable and supportable.
  • You will investigate issues by reviewing/debugging code and providing fixes (analyzes and fixes bugs) and workarounds, will review changes for operability to maintain existing software solutions, will highlight risks and will help mitigate risks from technical aspects.
  • You will bring continuous improvements/efficiencies to the software or business processes by utilizing software engineering tools and various innovative techniques and reusing existing solutions. By means of automation, reduces design complexity, reduces time to response, and simplifies the client/end-user experience.
  • You will represent/lead discussions related to product/application/modules/team (for example, leads technical design reviews). Builds relationships with all stakeholders (Development, Program and Customer)
  • You will enforce quality processes (such as performing technical root cause analysis and outlining corrective action for given problems), measure them and takes corrective actions in case of variances and ensure all the project agreed deliverables are completed to the required level of quality.
All you need is...
  • Bachelor's degree in Science/IT/Computing or equivalent
    Expertise in Operational Data Source and Enterprise Data Warehouse (EDW)
    Expertise in Informatica (IDR, ETL), COGNOS
    Experience and understanding of Amdocs applications and data model
    Expert in Oracle database, SQL and PL-SQL (DBA and performance tuning level)
    Expert in Unix shell scripting
    4 years of experience in production support
    2 years of experience in leading tasks and/or mentoring engineers
    2 years of Amdocs application experience


    Experienced with Amdocs applications
    Experienced with Automation tools, PHP.

Why you will love this job:
  • Gain valuable experience and wide knowledge of Software integrative systems
  • Opportunity to be exposed to advanced marked technologies
  • working with multi channels and divers area of expertise
  • You will take active role in team building, including technical mentoring and knowledge transfer.
  • You will have the ownership and accountability of specific modules within an application

Software Support Specialist for Operational Data Source and Enterprise Data Warehouse

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