Software Support Specialist

Amdocs, Inc. (Sydney NSW, Australia) 6 days ago

Job ID: 91789  
Required Travel : Minimal  
Managerial - No  

Who are we?

At Amdocs, our purpose is to enrich lives and progress society. With our creativity and technology, we help make a better connected world. Amdocs and its 25,000 employees serve the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more information, visit Amdocs at 

In one sentence

Responsible for Leading remote support team and represent Amdocs with a progressive status. This requires hands-on expertise in billing applications (Billing customer management and Accountable and receivables) to manage production day to day activities.

What will your job look like?
  • You will take ownership and accountability of billing applications and provides technical support problem resolution for critical / complex issues.
  • You will ensure solution delivered by development team is maintainable, scalable and supportable.
  • You will investigate issues by reviewing/debugging code and providing fixes (analyzes and fixes bugs) and workarounds, will review changes for operability to maintain existing software solutions, will highlight risks and will help mitigate risks from technical aspects.
  • You will bring continuous improvements/efficiencies to the software or business processes by utilizing software engineering tools and various innovative techniques and reusing existing solutions. By means of automation, reduces design complexity, reduces time to response, and simplifies the client/end-user experience.
  • You will represent/lead discussions related to product/application/modules/team (for example, leads technical design reviews). Builds relationships with all stakeholders (Development, Program and Customer)
  • You will enforce quality processes (such as performing technical root cause analysis and outlining corrective action for given problems), measure them and takes corrective actions in case of variances and ensure all the project agreed deliverables are completed to the required level of quality.
All you need is...
  • achelor's degree in Science/IT/Computing or equivalent
  • Must be expert in Amdocs Billing applications (CM and AR)
  • Expert in Unix shell programming, SQL / PL SQL
  • 7 years of experience in a software engineering role
  • 4 years of experience in production support
  • 2 years of experience in leading tasks and/or mentoring engineers
  • Thorough understanding of production, operations, d2d activities / processes of production (EOD, EOM, EOC) .


  • Experienced with Frontend application integrations with backend (OMS, CRM, etc) and technologies such as - Java, REST, Web Services.
  • Experienced with Automation tools, PHP.
  • Experienced with UI technologies is advantage – HTML5, CSS, JavaScript/ AJAX,  JQuery, Node.js, Angular or/and React.
Why you will love this job:
  • You will be challenged with complex and unexpected scenarios from production.
  • You will be challenged with time that will lead you to simplify your day to day jobs.
  • You will be challenged with leading customer with technical aspects of the project
  • You will have the opportunity to work in a growing organization, with ever growing opportunities
  • You will have the opportunity to work with the industry most advanced technologies 

Software Support Specialist

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