Santam Business Process Optimization (BPO) Team has a position available for a Software Tester who will be based in Bellville.


Responsible for the development and execution of test cases to verify and validate the functionality on the workflow (Dynamics 365) and Robotics (UiPath) platforms. Also responsible for linking test cases to business/systems requirements to ensure traceability. Will also be responsible for executing regression tests, logging of defects, and tracking defects.


  • Analysing user stories and/use cases/requirements for validity and feasibility with the Business Analyst and /or Developer.
  • Collaborates closely with other team members and departments.
  • Responsible for creating and executing test cases.
  • Identify and create necessary test data.
  • Detect and track software defects and inconsistencies with project team.
  • Checking test results and logging test failures
  • Analyses test failures
  • Analyses metrics for quality assessment
  • May Work closely with Business Analyst to influence and monitor User Acceptance Testing.
  • Tracking and monitoring of errors and test results with project team
  • Responsibilities may require after hours and weekend work in response to needs of the systems being supported.
  • Execute all levels of testing (System, Integration, and Regression)
  • Apply quality engineering principals throughout the Agile product lifecycle.
  • Provide support and documentation.


  • Minimum of 3 years as a Software Tester.
  • Testing certification (ISTQB – Foundation certificate) is a prerequisite.
  • Ability to handle multiple tasks simultaneously.
  • Previous experience using tools like JIRA, Confluence and Xray Test Repository
  • Experience in software testing methodologies (agile, waterfall, functional and non-functional), test planning, test cases development, execution of test cases
  • Experience in developing test cases and test scenarios from use cases and/or requirements specifications.
  • Demonstrates strong analytical and problem-solving skills and strong attention to detail.
  • Possesses good understanding of Quality Control and Quality Assurance concepts across the SDLC and the TDLC
  • Understands test metrics and how they are used for decision support.
  • Has experience with Requirements Management, Test Management and Defect Management Tools.


  • Provides input to continuously improve test methodology.
  • Reviews functional requirements,
  • Defines test scenarios.
  • Traces coverage and clearance
  • Provides input to standard test metrics and reporting.
  • Prioritize defect management with development team.
  • Has good time-management skills.


  • Standard Dynamics365 Application or Robotics knowledge an advantage.
  • System development life cycle and Test Development Lifecycle.
  • Methods, standards, and techniques supporting domain.
  • Best practices in domain
  • Defect management
  • Good working knowledge of testing best practices and frameworks


  • Delivering results and meeting customer expectations
  • Relating and networking
  • Applying expertise and technology
  • Achieving personal work goals and objectives
  • Good communication skills (write and read English)
  • Able to work independently.
  • Able to work under pressure.
  • Attention to detail.
  • Is a good team player .


Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into several emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Software Tester (Manual / Dynamics 365)

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