Technical Services Lead, EMEA

Couchbase (Munich, Deutschland) Vor 2 Tagen veröffentlicht
 Are you looking to track down and tackle mission-critical problems head on? Then we’re looking for you. This is your chance to disrupt a multi-billion-dollar industry, change how the world accesses information, and reinvent the way businesses deliver amazing customer experiences.
Reporting to the EMEA Professional Services Director, the Technical Services Lead is responsible for supporting sales and driving the professional service and training bookings within the EMEA region. The Technical Services Lead will be expected to participate in pre-sales business development, lead and deliver on consulting projects and provide sales support and proposal scoping, and the development of SoW’s working with the field Account Managers, Solution Engineers, Solution Architects and Partners in order to produce a quality proposal.
You will lead short / medium term engagements at the client location focusing on getting the product up and running, conducting architecture and use case reviews, sizing & tuning Couchbase and recommending deployment topologies. This team solves real world problems, using brand new technology which leverages indexing, key value access, N1QL and full text search.

Note: Wish to work from home? Not a problem - This role can be remote and located anywhere in Germany.

Responsibilities:

    • Help our customers succeed by solving their challenging technical problems, all the way from design through to production operations.
    • Understanding customer business and technical requirements and structuring them into a professional services engagement
    • Ensure timely start of projects via effective sales to delivery handoff
    • Lead the delivery of high-quality engagements around Couchbase's solution areas, technologies and products in diverse client environments
    • Design and development of integrated solutions using the latest Couchbase products and technologies
    • Contribute to internal technical projects, which can include software development, benchmarking, troubleshooting
    • Work closely with the sales team and presales team on technical escalations and help grow opportunities in existing accounts
    • Assist with customer PoC/Pilots through effective management of acceptance criteria and issue escalation/resolution
    • Work with all technical levels from managers, to architects and developers and explain the Couchbase Server technology and architecture
    • Be the technical product expert and trusted advisor for customers and stay up-to-date on the NoSQL competitive landscape
    • Identify and write internal and external technical collateral, like typical deployment architectures or best practices

Preferred Qualifications:

    • Exceptional consulting skills, including methods, tools and techniques to apply within a Data transformation context
    • At least 5+ years experience in consulting for enterprise back-end software, ideally database technologies
    • 3+ years experience with NoSQL databases or other distributed high-performance systems including data modelling, performance tuning and configuration
    • 2+ years system administration experience with one or more Public Cloud platforms (AWS, Azure, GCP) including troubleshooting and performance tuning
    • Strong background in Application design and development, Systems administration (Linux / Windows), Database administration, Data architecture and design, Performance tuning and benchmarking
    • Experience engaging with developers and programming experience in at least two of Java/.NET/C/C++/ being able to undertake  code reviews with the customer. Preference will be given to candidates who specialise in Java and .NET
    • Hands-on administration and troubleshooting experience with networking and storage architectures
    • Experience with a traditional RDBMS including schema modelling, performance tuning and configuration
    • Additional technical skills and experience in Containers and Microservices including Kuberenetes
    • Scrum master and/or project management experience would also be beneficial

Minumum Requirements:

    • Strong diagnostic/ troubleshooting process, with significant experience troubleshooting real, end-to-end technical issues
    • Excellent communication and presentation skills with an ability to present technical solutions concisely across all levels of the organisation
    • Self starter, who can work autonomously and proactively with customers and colleagues
    • Demonstrated critical thinking and advanced troubleshooting skills and qualities
    • BSc in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
    • Prior experience in a fast-paced startup environment highly desired
    • Ability to travel across EMEA at least 50% of the time is required (when it is safe to do so).
    • Fluent in English & German
About Couchbase

Couchbase's mission is to be the platform that accelerates application innovation. To make this possible, Couchbase created an enterprise-class, multi-cloud NoSQL database architected on top of an open source foundation. Couchbase is the only database that combines the best of NoSQL with the power and familiarity of SQL, all in a single, elegant platform spanning from any cloud to the edge.  
Couchbase has become pervasive in our everyday lives; our customers include industry leaders Amadeus, AT&T, BD (Becton, Dickinson and Company), Carrefour, Comcast, Disney, DreamWorks Animation, eBay, Marriott, Neiman Marcus, Tesco, Tommy Hilfiger, United, Verizon, Wells Fargo, as well as hundreds of other household names.

Couchbase has offices around the globe, and we’re committed to a work environment where you can be happy and thrive, in and out of the office.

At Couchbase, you’ll get:
* A fantastic culture
* A focused, energetic team with aligned goals
* True collaboration with everyone playing their positions
* Great market opportunity and growth potential
* Time off when you need it.
* Regular team lunches and fully-stocked kitchens.
* Open, collaborative spaces.
* Competitive benefits

Whether you’re a new grad or a proven expert, you’ll have the opportunity to learn new skills, grow your career, and work with the smartest, most passionate people in the industry.

Revolutionizing an industry requires a top-notch team. Become a part of ours today. Bring your big ideas and we'll take on the next great challenge together.

Check out some recent industry recognition:
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Equal Opportunity Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Technical Services Lead, EMEA

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