Job Description

Job CategoryCustomer Success Group

Job Details
MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Solutions Architect on our Services team, you will have the opportunity to enable our customers to understand and employ MuleSoft technology hands-on while coaching and mentoring elite members of a fast-paced, growing organization.
You will be an influencer and thought leader with in-depth technical expertise, credibility, and field experience to establish yourself as a subject-matter expert in a company leading innovation within the integration services industry.
What you’ll achieve:

3 months:
+ Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement
+ Begin participation in field activities with clients by shadowing seasoned architects and practicing enablement gained from training
+ Begin to execute Mulesoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches
+ Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and contribute subject matter expertise and project deliverables to internal knowledge exchange
+ Begin mentorship and guidance of junior Services team members and help to build out our services organization
12 months:
+ Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle
+ Evangelize frameworks, project deliverables, best practices/policies and implementations to internal collaboration networks and IP sharing
+ Identify opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross collaboration with MuleSoft partners, SIs, and 3rd Parties
+ Identify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs
+ Evangelise, train, coach, and mentor Services team members on hard technical skills and soft skills
+ Identify opportunities and efficiencies in customers IT operating model, and support implementation of the SLDC pipeline to get greater value out of the Mulesoft platform.
+ Lead development of technical brown bag sessions and publish/facilitate reusable content to the field
+ Work with MuleSoft product leadership providing valuable product insight, guiding product direction and features.
+ Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design
What you’ll need to be successful:
+ Six to ten years minimum experience leading integration teams and architecting solutions
+ Demonstrated experiences architecting services integrations with at least two of the following:
+ MuleSoft or other solutions (e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, etc.)
+ API Management solutions (Apigee, Mashery, etc)
+ one or more on-premise/SaaS packaged COTS (Commercial Off-the-Shelf) solutions for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, WorkDay, etc.)
+ Experience designing public and private enterprise secure services using RAML and/or REST based APIs
+ Knowledge of Open Source architectures and/or past contributions to open source projects
+ Knowledge of Enterprise Architecture frameworks such as TOGAF
+ Demonstrated experience managing and architecting for multiple technical integration project SDLCs (Software Development Life Cycle) end-to-end, sometimes simultaneously
+ Working knowledge of on-premise/cloud-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best practices/standards
+ Demonstrated ability to effectively architect solutions within a diverse technical team of client, SIs, contractors, and internal teams
+ Experience leading technical teams and mentoring junior level resources, consultants, and clients while leading internal initiatives to grow Services organization practices
+ Demonstrated experience with High-Availability, Fault-Tolerance, Performance Testing and Tuning parameters on multiple engagements
+ Demonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting complex business requirements while evangelizing integration methodologies and supporting business case justification to C-level ex
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