Advisory Solution Consultant

ServiceNow (Hong Kong, Hong Kong) 1 day ago

Advisory Solution Consultant
Alliances and Channel Ecosystem

Location: Hong Kong, China SAR

ServiceNow is changing the way people work. We are reimagining and digitalizing the employee experience and democratizing development all within a high performance, growth mindset culture. Are you looking to unleash your full potential to innovate, execute, and make an impact? Do you have a passion for driving innovative solutions and technical advancements? Are you at home bringing people together to solve complex issues? If so, you will find your place in the ServiceNow Alliance and Channels team.

ServiceNow employees work globally in a fast-paced, innovative environment. We are building a healthy, inclusive, and high-performing company at scale. Our Alliance and Channels team works with the most innovative technological partners in the world. Members of our team are experts at what they do, leaders in their focus disciplines, working to unlock the highest potential in our teams and partners.

About the Role

The Alliance and Channels Advisory Solution Consultant focuses on delivering value to Premier and Elite partners.  In this role, you will be expected to provide pre-sales support; technical application, integration, and architecture advice; and ongoing communication of the latest ServiceNow solutions and capabilities. You will also lead our partners in building ServiceNow practices that deliver exceptional customer outcomes.

Additionally, you will be responsible for evangelizing ServiceNow mindshare to our partner community for them to adopt a ServiceNow-first approach, to sell effectively to their customers, and to extend the ServiceNow value proposition.

As an Advisory Solution Consultant, you will:

  • Create enduring relationships with partners—including senior leadership—to understand and support their go-to-market strategy and client pursuits.
  • Create and execute plans to drive mind share of ServiceNow within the MSP partner communities.
  • Identify and collaborate with partners on business development opportunities for market-differentiated offerings based on the ServiceNow platform.
  • Provide oversight on, and ensure successful completion of, partner initiatives and any necessary RFx assistance.
  • Take a lead role in managing and delivering technical enablement and pre-sales capabilities for Managed Service Providers (MSPs).
  • Take a lead role in enabling partners to demonstrate the value of the ServiceNow platform and applications to our collective end customers.
  • Drive usage of ServiceNow training tools, sales tools content, and information resources, including on-going updates of platform/application advancements.
  • Acquire and expand working knowledge of the ServiceNow platform and associated applications with a focus on Domain Separation in support of our Managed Services partners
  • Provide mentoring and training to peers and other colleagues within our organization.
  • Collaborate, actively share knowledge, and promote best known methods amongst other ServiceNow Solution Consulting team members
  • Travel for Partner, Customer, and Organizational activities up to 50%


  • 5+ years of Solution Consulting experience.
  • Proficient Mandarin and Cantonese Language skills
  • 5+ years of consulting or experience working with Managed Service Providers in both “Sell To” and “Sell Through” opportunities.
  • Experience in procurement cycle.
  • Working knowledge of modern web technologies and cloud computing.
  • Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation.
  • Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions.
  • Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance.
  • Experience working in corporate enterprise and engaging at the CxO level.
  • Superb problem-solving skills and logical thinking ability.
  • Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership.
  • Undergraduate degree in Commerce, Computer Science, Engineering etc.
  • A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist).
  • Experience in any of the key subject areas, with a demonstrated history delivering consulting services:
    • IT Strategy and Planning
    • IT Operations and Management
    • IT Processes
    • IT Governance
    • IT Portfolio, Program and Project Management
    • IT Project Delivery (SDLC)
    • Enterprise Architecture (Strategy, Planning, Standards)

Experience that will help you stand out:

  • Experience developing on competitive platforms.
  • ServiceNow platform development experience.
  • Experience working with Alliance and Channel Partners in both “Sell To” and “Sell With” opportunities.

Advisory Solution Consultant

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