Job Description

Did you know KONE moves over one billion people every day? In 2017, we had annual net sales of EUR 8.9 billion. We employ over 55,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

We currently have an exciting opportunity for a Customer Solutions Engineer (CSE) working in our KONE Cebu office. The role will report directly to the Customer Solutions Manager located in our Makati Head Office. You will work within a customer orientated and highly motivated team which focuses on providing solutions to a diverse client base for the New Elevator Business.

What will you be doing?

  • Responsible for finding the optimal technical solution to match customer’s needs for the New Elevator Business.
  • Coordinate specifications and delivery times with the Supply Line
  • Ensure that the proposed solution fulfils code, regulatory and safety requirements
  • Advise customers directly with responses to technical questions
  • Responsible for correct initial project costing
  • Act as the primary contact between frontline and supply line
  • Manage drawings and related documentation

    Are you the one?

  • Bachelor’s degree in Engineering or equivalent experience
  • Ability to communicate effectively with customers and create a memorable experience
  • Skills to handle communication between sales and supply line
  • IT literacy, competent in MS Office suite, AutoCAD, Building Information Modelling (BIM)
  • Ability to comprehend and advise on codes and standards
  • High emotional intelligence


At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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