Solutions Engineer (Developer II)

LivePerson (Melbourne VIC, Australia) 7 days ago

LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles ( link ) and want to work with Conversational AI experts

As a key player in the Technical Support organization, the Solutions Engineer (Developer II) is responsible for supporting LivePerson’s open platform by helping customers customize LivePerson’s products and services. The Support Developer is expected to work directly with our customers and their development teams to create and implement custom solutions.

What Will You Own?

  • Handling the most complex technical implementations and acting as a LivePerson subject matter expert for the organization using APIs and SDKs
  • Assist with open platform implementation and debugging
  • Create sample code/applications for open platform components
  • Working with customers on the latest LivePerson technologies - Bots, Messaging and custom integrations
  • Use FAAS to help customers tailor the platform to their specific needs
  • Help customers understand and use our API platform
  • Provide technical consultations for clients that need implementation help
  • Support large enterprise customers as they develop customized uses for the LivePerson products and services
  • Act as point of escalation for technical questions including internal and external department inquiries to facilitate the rapid deployment and use of customers applications
  • Proactively test new feature releases, inclusive of complex areas of API and connectors to provide feedback for product improvement
  • 75% of time will be spent achieving the above goals. 25% will be spent building automation and working on projects to help the business.

What Do You Need For Success?

  • Bachelor's degree in relevant field or requisite experience
  • An obsession with making the customer successful
  • A hands on approach and passion to be a technical leader for the Customer Service team
  • 3+ years of experience in senior technical customer support or other customer facing role, with one year as a Software Engineer
  • High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email
  • Proficient in JavaScript, Node.JS
  • Strong passion for developing using APIs and working directly with customers to debug code
  • Strong web-based applications development
  • Knowledge of web services, SDKs, REST and SOAP APIs
  • Experience with Mobile development - Android and/or iOS - Advantage
  • Experience in web application development - Advantage

Other requirements

  • Able to operate in a 24/7 environment as a 2nd level escalation point
  • Flexibility in working hours to allow for collaboration with global stakeholders

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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