JOB PURPOSE

Reporting to the EAR Head of Solutions Management & Architecture, the Liquid Telecom Solutions Manager is responsible for managing the solution lifecycle within the customer base

Duties and responsibilites include (not limited to):

  • Solutions Revenue
    • Own and drive new revenue growth for cloud solutions by achieving set cloud solutions targets
    • Deliver customer business transformation and success through accelerated adoption and usage resulting in customer references that can be leveraged in future sales engagements
    • Own opportunities from start to close by orchestrating a team consisting of technical and partner roles across an extensive portfolio of products
    • Identify customer business challenges and bring them to agreement on the business value of our cloud solutions -including detailed relevant BDM, Industry use cases, financial analysis - TCO and ROI
  • Solutions Development
    • Idea Screening & Actualization. Prepare solutions concept document that captures relevant market research report as well as both IT and Network analysis
    • Development & Implementation: Working with the business, develop business processes capturing all aspects/processes that will be involved in the expected life cycle of the solutions
    • Prepare solutions description documents and business cases
    • Build and transform new markets and lead transformational shifts for customers. Develop, communicate and provide high business impact solutions that enable digital transformation
    • Solutions Launch: Compile solutions training manual and procedures
    • Conduct process awareness and solutions training; prepare Go To Market (GTM) Plans
    • Identify new strategic and ecosystem partners to enable provision of additional services/solutions
  • Solutions Management
    • Perform monthly Solutions Revenue Performance and Market Analysis
    • Continuously nurture and expand sales, business, technology, and competitive readiness through participating in vendor sales communities and in the broader industry through events, community gatherings etc
    • Foster and expand Liquid Telecom’s relationships with Customer Business Decision Makers and lead team through evaluation, contracting, deployment, and usage of cloud solutions
    • Constantly review the business processes to ensure efficient and cost-effective delivery of services to customers
    • Supporting the allocated global / regional account manager with their global acquisition strategy and leverage global deals to win locally, including sign off of a local account plan aligned to the global account plan, where relevant
    • Ensuring that all contracted revenue streams from won opportunities are being accounted for in all allocated accounts.
    • Maintaining the allocated pipeline product and country mix and the company CRM tool
    • Engaging with Liquid’s internal departments to confirm that the proposed solution can be delivered and supported
    • Assessing the customer satisfaction of the solution, capturing lessons learned and sharing these with the appropriate teams to drive improvements

Minimum Requirements

Qualifications

A minimum of University degree and Microsoft competence certification in both Azure and Office 365

Job Related Experience Required

At least 3 years’ experience in Microsoft cloud solutions (Microsoft Office 365, Dynamic 365 and Microsoft Azure) as cloud technical specialist, cloud sales specialist or cloud solutions manager


Solutions Manager

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