We believe that providing better experiences for our colleagues lead to better experiences for our customers. We are responsible for enabling our colleagues to work from Any device, Anytime, Anywhere. The End User Experience (EUX) team consists of approximately 650 staff, with a mix of internal and vendor staff.
Our team has end-to-end accountability for the strategy, design, build and run of all End user Experience products and services used by Bank employees and partners globally, with collective responsibility for a $150m+ per annum operating budget that spans 50+ services.
Your new role provides technical specialty and operational leadership regarding service support and designs in order to drive excellence, quality and performance of IT services and portfolios, within the technology domain of Microsoft Office 365(M365).
You have accountability for implementing new M365 features under change control, collaborating with the EUX Platform to ensure that these changes integrate into all EUX technologies.
You will enjoy working closely with M365 product owners and other stakeholders to maintain evergreen, security and resolving high priority incidents. You will of course monitor service availability, implement service improvements, and raise and remediate operational risks. Other key focus areas include:
What you will need to succeed
We expect you will have excellent knowledge of Office 365 and Azure and proven experience resolving incidents in a highly integrated environment most likely as a Senior Operations/Systems Engineer in cloud environments.
You will have deep experience providing end-user outcomes for O365, Exchange, Azure and Intune. You will possess sound knowledge of IT Service Management and Delivery and experience using ITIL. Your Microsoft certification and your vision, ideas and energy will help you succeed.
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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