Luxy Hair is a global beauty eCommerce business based out of Toronto, Canada. We have 250K+ customers in 165+ countries.
We have built our business organically through social media, including our YouTube channel where we have grown an audience of 3+ million subscribers and 300+ million views. This is still core to our business, however, we are only starting to uncover the tremendous opportunity we have both as a business and a brand.
We believe in Delivering Value, Gratitude, Staying Humble, being Solution Oriented, Transparency, Ownership, Constant Learning/Improvement and being a Linchpin.
We've got a strong community and great products. We consistently have strong revenue, profits and cash flow. The business is growing, and we want to take it to the next level. This is where you come in!
Luxy Hair is looking for a Customer Experience Specialist (part-time contractor) to support our amazing Customer Service team.
The ideal candidate sees every interaction as a chance to make a difference, a chance to delight, surprise or touch someone. The candidate also has social intuition and you know when it's right to make an exception. This is the opportunity that this position offers.
A high level of empathy, communication and problem solving skills, and strong independent work-ethic are essential to this role. And since we're one of the fastest-growing beauty brands on the internet, your position will be fast-paced and constantly evolving.
In this role you: