Gaming Dutch Customer Experience Specialist

Azerion (Madrid, España) Publicado hace 2 días

Sulake is a social entertainment company focused on providing safe and fun online service for self-expression. Our mission is to enable our users to meet new people, make friends and give them a place to create and share content in enticing virtual surroundings. We make online web and mobile based games, and we are good at it!

Sulake is part of Azerion Group, A European, tech-based, media- and entertainment firm. Currently, we run several successful casual games portals and Apps such as Gobernor of Poker, Plinga, Spele,nl,,, Operate now, Animal Hospital, Hotel Hideaway, Habbo and Rocabee. We operate on the international market and we are expanding rapidly.

We are looking for a Dutch native speaker to expand our Customer Experience Team in Spain and to provide support to our beloved users.

Our games are played by millions of players each month. This great community has questions, feedback, bugs, and complaints. You'll be responsible for answering customers questions and complaints about some of our multiplayer games. You'll assist our players in a friendly and polite manner and still keep the conversation light and pleasant. You will be performing localization and other communication tasks.

Key Competencies:

* Dutch native speaker
* Advanced verbal and written skills in Dutch language
* Excellent communication skills (including grammar, spelling, syntax, typing, etc.)
* Fluent in English and in other languages is an absolute plus
* Exceptional analytical and problem-solving abilities
* Ability to work independently on multiple projects
* Direct experience with community-based Internet products is a definite plus
* Customer Service experience
* Confident and outgoing personality
* Team player
* Computer and Internet literate

* Experience with localization is a plus

At Sulake we affirm that we believe in diversity and equal opportunity for all workers, regardless 5 Diversity Dimensions (Gender, Accessibility, LGTBIQ, Generations, and Culture) we recruit across diverse groups and consider all applicants and employees on an equal basis.

We offer a versatile position in an international environment. You will get the opportunity to work in a highly skilled and motivated team of young professionals across Europe! 

  • Salary range: 20K-23K
  • Private medical insurance
  • Ticket restaurant
  • Remote working possibilty (Spain or The Netherlands based)

Hit apply, if you feel you are right for this job!

Please note that if you choose to submit your details and curriculum vitae in application to this posted vacancy, you are consenting to the Azerion Human Resources department processing your personal data. Your details may be retained  for comparison to future roles which may match your skills and expertise. Should you wish to withdraw your consent, this can be achieved by submitting your request to: 

Gaming Dutch Customer Experience Specialist

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