Specialist First Level Support Europe (Danisch)

Execute first level support standards, processes and policies across regional HR operations to create an outstanding employee experience, simplicity and customer satisfaction 

Ensure a degree of standardization, harmonization and best practice sharing within first level support 

Perform individual inquiry handling 

Ensure documentation of process changes, communicate it to all affected interfaces and ensure teams are following procedures 

Support and provide best solutions for a variety of situations 

Develop different certificates, e.g. reference letters, recommendation letters, medical certificates, employment certificates 

Experience in providing high quality first level support in an HR Operations environment (> 2 years (Senior)) 

Apprenticeship (Ausbildung) or university degree preferably in Business Administration or Human Resources or vocational training & professional experience (> 2 years) 

Experience in delivering quality work in fast-paced environment 

Excellent English and Danisch written and verbal communication skills. Other languages is a plus 

Good computer skills including Outlook, Word, Excel and the ability to learn other job related software.