•Deliver full lifecycle ServiceMax implementations from inception to roll-out with the ability to lead and manage developers (internal, partner, and clients) Develop documentation (Business Requirements & Solution Design Documentation) and obtaining customer signatures, as appropriate •Balance and prioritize multiple concurrent projects with minimal input from management Managing or maintaining the project schedule and coordinating meetings with customer representative •Initiating internal escalation requests through the Practice or Project Manager immediately upon determining that project completion or customer satisfaction is at risk •Provide application and business process consulting for implementation of ServiceMax application software (including configuration & or customization) •Work with client business users and IT executives to identify and define the business & technical solution architectures to fulfill the client s business needs Use structured quality methodologies, manage project risks and lead training activities.•Assist with projects that include strategy development, requirements definition, business process improvement, stakeholder involvement, change management, quality assurance, risk management, user training, application configuration, system installation, and testing.•Qualifications Skills and Experience:•Ability to document client requirements and translate solutions for the requirements, leveraging both configuration, customization, and integration as required to meet the client requirements •Proven experience in overseeing the direction, development, and implementation of SFDC CRM software solutions Configure SMAX, SFDC and portals including but not limited to developing custom objects, work-flow business rules, and validation rules Developing triggers, customization, data migration, and integration preferred Experience with the SMAX and SFDC toolkit (e.g. SMAX Setup, Visual force, Apex, S-controls, Triggers, Chatter, Apex Data Loader, Apex Explorer, etc.) mandatory Strong experience with technologies supporting SaaS applications, including XML, Web Services, HTML, Java and JavaScript•Ability to work in a globally distributed team environment, liaising with on-site teams and customers Create and perform test campaign whenever it is necessary to fit in the overall planning Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment •Strong communication skills, both written and verbal. Strong presentation skills.•ServiceMax and Salesforce Certifications mandatory•10+ years of relevant industry experience. 6+ years of hands on technical experience with Salesforce.com. 6+ years of experience in software implementations with one or more Customer Relationship Management Solution (such as Oracle, SalesForce.com, SAP, Siebel or other CRM software). •Configuration & customization experience is a must
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