Senior First Level Specialist - Dutch Speaking (m/w/d)

Become part of our global HR Operations Team and be part of the development of our HR Shared Service Center in the center of Berlin from the start. With your commitment, we want to improve HR support for our employees worldwide. From the HR Hub in Berlin, we support our colleagues in topics such as Talent Acquisition, Performance Services, Employee Data Services and Payroll Services in order to achieve unique employee satisfaction.

Responsibilities / Tasks

• Execute first level support standards, processes and policies across regional HR operations to create an outstanding employee experience, simplicity and customer satisfaction
• Ensure a degree of standardization, harmonization and best practice sharing within first level support
• Perform individual inquiry handling
• Ensure documentation of process changes, communicate it to all affected interfaces and ensure teams are following procedures
• Support and provide best solutions for a variety of situations
• Develop different certificates, e.g. reference letters, recommendation letters, medical certificates, employment certificates

Your Profile / Qualifications

• Experience in providing high quality first level support in an HR Operations environment (> 2 years (Senior))
• Apprenticeship (Ausbildung) or university degree preferably in Business Administration or Human Resources or vocational training & professional experience (> 2 years)
• Experience in delivering quality work in fast-paced environment
• Fluent in English and Dutch language. Other languages is a plus

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