IT Client Management Services, Lead Specialist

NGA Human resources (Bern, Schweiz) Vor 6 Tagen veröffentlicht

Senior IT Account Manager, Client Management Services, Belgium

Role

This is an Account management role over a HR Digital services scope

  • Operating as the lead point of contact for any and all matters specific to your accounts
  • Building and maintaining strong, long-lasting customer relationships
  • Overseeing customer account management, including negotiating contracts and agreements to maximize growth and profit

Responsibilities

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize growth and profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our Enterprise services according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Manage the P&L, costs and forecasts for the client/s and being accountable for
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Lead challenging client requests or issue escalations as needed

Skills and Experience

  • Strong managing IT services and/or sales in the Enterprise sector (multinationals with 1,000+ employees across the globe)
  • Experience in Human Resources services and solutions
  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Service Account Manager, Program Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
  • Experience delivering client-focused solutions to customer needs
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • French and/or Dutch fluent, proficient spoken and written English
  • Be able to work and contribute in a complex and fast-moving environment
  • Proactive in thinking and acting
  • Balanced awareness of technology change and upcoming innovation
  • Mobility. Short term travel might be required
  • Adaptability and flexibility in both type of work assigned to and in style when relating to variety of people

About Alight | NGA HR

Alight | NGA HR is uniquely positioned to help HR leaders unlock the true value of their diverse workforce, wherever they are. We focus on customer value, based on over 50 years of experience in HR consulting, HR outsourcing and HR technology. Innovation is the foundation of our business and it’s why we are recognized as a market leader in HR and payroll.

We enable our clients to become better employers by designing, deploying, maintaining and operating HR-as-a-service. Our HR business process services cover workforce management, time and attendance, local, regional and global payroll, talent administration, and people analytics.


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IT Client Management Services, Lead Specialist

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